Read-only randomly occurring to Word 2013 32-bit docs

This is on a Surface Pro tablet PC, with Windows 8.1.  We have Office Pro 2013 32-bit installed.  Intermittently but regularly documents open in read-only mode.  It doesn't matter where the documents reside (on the server or locally).  I have looked online and tried some things suggested there (check compatibility - Office 2013 doesn't have a compatibility tab anymore; recreate the shortcut) but for the most part folks are saying this problem is unresolved.  The user has complete administrative full control of all of the documents, and they are not open at the time they are being accessed.

Any suggestions here?
Dawn SpieglDirector of TechnologyAsked:
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Nick RhodeIT DirectorCommented:
I had this issue with excel files on the server.  Users were having the problem of it opening in read only when it wasn't open.  My issue was resolved by adding the group policy to turn off the preview pane in windows explorer (when you click on a document it pulls up the preview).  I guess what happens is that preview pane is kind of like opening it because the file is being accessed to show you what it looks like and users trying to use it are opening the document in read-only because the file states its already open.

Not sure if it will work for you but it resolved my issue.  The policy in GPO is under the following:

User Configuration > Policies > Administrative Templates > Windows Components > Windows Explorer > Explorer Frame Page

Turn off Preview Pane

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JohnBusiness Consultant (Owner)Commented:
Since the issue is local as well as on server, I suggest the following.

1. Uninstall Office, restart, reinstall Office and update fully. Now run SFC: Open cmd.exe with Run as Administrator and run SFC /SCANNOW twice. Close out, shut down (power off), start up and test.

This will likely clear the problem, but if not.

2. Make a new, test Windows User Profile (Account). Log into the new account and test if the issue clears with a new Windows account.
Dawn SpieglDirector of TechnologyAuthor Commented:
Nick -  I had seen that preview pane possible solution too...but it is happening when you have Word open and then do 'file, open' - don't think the preview pane is in play there?  Certainly we are not seeing a preview - neither in the explorer for that matter...

John - I have uninstalled and reinstalled Office - didn't mention.   May do again though, and run SFC twice.  If not will try the new profile...

Thanks to both - will let you know!
Dawn SpieglDirector of TechnologyAuthor Commented:
Well, what do you know!  We had turned preview pane off in File Explorer from the 'view' menu option so I assumed it was off.  User showed me though how it was that he was experiencing the problem again just now (doing 'file, open' from inside Word) and I saw the preview pane there!

It was off at the 'File Explorer' level but on inside the 'file,open' of Word - who knew that was possible :)!  Not me!  Anyway, we turned it off at the group policy level as Nick suggested and the issue seems resolved.  THANK YOU!
Nick RhodeIT DirectorCommented:
YAY!!! :)
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