troubleshooting Question

Outlook 2013 and Office 365 - Mail is stuck in outbox.

Avatar of Jerry Collins
Jerry Collins asked on
OutlookMicrosoft 365
19 Comments1 Solution1538 ViewsLast Modified:
Please help!

I have a email account and Outlook 2013 running on a Windows 10 Ent laptop.

Outlook configures the account and downloads the mail in the mailbox.

It will NOT send any mail, any new mail created is stuck in the Outbox. Send/Receive reports every task successful, there are no errors.

I have tried everything up to and including rebuilding Windows on the machine, reinstalling Office etc. So I believe it is the account, but why?

If the account is accessed on-line everything works fine.

Any ideas?
Jerry Collins

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