New drive status is Unknown on PERC H700

The attached image shows Disk 3 in an unknown state.

Disks 3 and 7 were in a non-critical Failure Predicted state but were not assigned to any RAID.  I replaced drive 7 and assigned it as the Global hot spare.

Disk 3 is a new drive and is lit solid green.  It was previously non-critical with Failure Predicted.
Disk 3 Available Tasks is blank.
I used another new drive in Disk 3 with the same result.

PERC H700 firmware version is 12.10.1-0001 (newer one is available for download).

All drives are Dell certified.

Shortly after plugging in Disk 3, event ID 1004 appears in the event logs, "The IPMI device driver attempted to communicate with the IPMI BMC device during normal operation....".

Any ideas?
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mcnuttlawAsked:
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Seth SimmonsSr. Systems AdministratorCommented:
I used another new drive in Disk 3 with the same result.

do you have a different slot to try one of those new disks?
if it works in a different slot, it could be a problem with the back plane
mcnuttlawAuthor Commented:
I swapped disks 3 and 7 with the same result.  

Disk 3 is reporting unknown yet its light is solid green.
Seth SimmonsSr. Systems AdministratorCommented:
maybe a slot other than 3 or 7?
or perhaps a different server?
just trying to see if dell sent bad drives; occurs rarely but have seen it happen
mcnuttlawAuthor Commented:
I updated the firmware on the PERC controller and during reboot, Disk 3 showed as being 'Foreign'.  Imported it into the array and it now shows up as a global spare.

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mcnuttlawAuthor Commented:
Updated the firmware.
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