SBS 2011 - Server hangs during restore - Error: The open instance of Recovery Wizard was inactive for more than ten minutes

I have tried two different external drives (USB 3.0) and each ones give the same error after about ten minutes: The open instance of Recovery Wizard was inactive for more than ten minutes.  When you press OK, it displays a Windows Server Backup window with "Please Wait".

I can see the "Windows Image Backup" on both drives. I have tried to restore both a different server as well, and get the same error.

Could it be the drives are USB 3.0 and the servers only have 2.0 drives? Driver issues?

I desperately need to get the backup restored, and I have been at this for quite a while now.
AlisanneLead CondultantAsked:
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David Johnson, CD, MVPOwnerCommented:
SBS2011 recovery does not support usb3.0

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AlisanneLead CondultantAuthor Commented:
Thank yo for your comment!  If i copy to a 2nd drive on the server it should work? Or should I copy to a USB 2.0 drive then try again?
David Johnson, CD, MVPOwnerCommented:
plug it into a usb2 port
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AlisanneLead CondultantAuthor Commented:
IF the back up was made to a USB 3.0 drive is it useless? The drives are readable, and the Windows Image is readable.   So I'm hoping it just needs to be transferred to new media?
AlisanneLead CondultantAuthor Commented:
The server only has USB 2.0 ports. The Ext. drives are USB 3.0.  The backups were made from SBS 2011 on USB 3.0 drives (Backwards compatible)  attached to USB 2.0 ports.
David Johnson, CD, MVPOwnerCommented:
then it should just work unless the backup is broken
David AtkinTechnical DirectorCommented:
Are you doing a restore of the entire server or of a single file?

At what point during the restore do you get this error?
AlisanneLead CondultantAuthor Commented:
Ok, I was trying to complete a Bare Metal Restore which was failing (Could not see image)... I went back to trying to restore from new OS install.

Ultimately, I was able to complete a bare metal restore by connecting the USB 3.0 to a Windows 7 machine, then search for the image across the network.

Per THIS attempt, the Windows server could not restore from a USB 3.0 device attached directly to the server.
AlisanneLead CondultantAuthor Commented:
The expert comment guided me in the right direction, however I needed to expand on the direction he pointed me.
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