stop error 0xc0000001 0x001003a8 -

Say, I've tried several boot options. Safe mode will only take me to the Repair Windows 7. I can not see the OS in this option. Can open a DOS box. No hardware was changed on the system. I suspect it is software related. What can I do to try and get the system back up?
IMG_20150925_091200.jpg
shaunwinginAsked:
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Mal OsborneAlpha GeekCommented:
This could well be a bad update or a dodgy driver. Have you tried hitting F8 at bootup, and selecting "Last known good configuration"?
shaunwinginAuthor Commented:
Yes - doesn't help
MereteCommented:
How computer savvy are you shaunwingin because I wouldn't want to ask you to do anything you are not sure of or you could lose your files.
This could be numerous causes really needs more details, what have you done recently anything at all?
Can open a DOS box. do you mean cmd prompt? as a dox box is really different and old school terms. Luckily I am old school I also have the dos box installed on my windows 7 so I can play the old windows 98 games.
Is this windows 7 x 32 or x64 or windows 10 upgraded from windows updates?
when you go to the advanced options choose safemode with networking can you get into safemode now?
Or use safemode with cmd prompt
When you cant into safemode it's more serios
use the  cmd prompt where you can and run the chkdsk /f
is this a laptop take out the battery have only AC

Doing a repair will not alter your files only fixes the windows registry

your thoughts?
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dew_associatesCommented:
Have you tried a system restore from within safe mode?
MereteCommented:
He cant access safemode either it takes him to repair
 but is it a DEL or HP they have repair discs or a partition
 if you have windows 7 setup disc run that boot off it and choose repair from the options
How to Repair a Windows 7 System with an Installation Disc
http://www.techsupportalert.com/content/how-repair-windows-7-system-installation-disc.htm
This will lose your files your system will be the same.
I need the computer manufacture type brand and which windows as DEL differ.
If you can get into the bios ( press DEL key) and set bios to default settings press F10 to save and exit. reboots..
See these steps for clean boot if you can get into safemode with networking
BSoD; STOP: c0000s1a, status of 0x00000000 (0xc0000001 0x001003a8)
http://www.webr2.com/bsod-stop-c0000s1a-status-of-0x00000000-0xc0000001-0x001003a8/
Davis McCarnOwnerCommented:
For everyone's information, you are actually getting a stop 0xc000021a (go look at the picture)
If you have a real Win7 DVD, boot it, choose repair my computer, go to the MS-DOS prompt, and run CHKDSK<enter>
Reboot and, if that doesn't fix it, do the same but try a system restore.....
If you still get the 0xc000021a, your BCD folder is corrupted and you have two choices; buy this ( https://neosmart.net/wiki/0xc000021a/ ) and use it or be prepared for a painful and manual rebuild of the BCD.  If you want that, post back.
And, as a note, if there is any chance your hard disk is failing and you don't have everything you care about backed up (!!!), you'll need to remove the drive from the PC and connect it to a working PC so we can do that.
nobusCommented:
shaunwingin
plse post the dmp file here for analysis
find it in windows\minidumps
you can copy it by running from a live cd - like knoppix, or hooking the drive as 2nd drive to a working PC

http://www.knopper.net/knoppix-mirrors/index-en.html
gheistCommented:
Particular errro means that csrss.exe or lsass is corrupt and windows cannot boot in any mode.
You may try repairing from install disk, even recover some files using knoppix before that, but consider that crypto malvare groped your system too good and damaged (encrypted) system files.
shaunwinginAuthor Commented:
Is this windows 7 x 32 or x64 or windows 10 upgraded from windows updates? Win7 32 Bit as far as recall.
when you go to the advanced options choose safemode with networking can you get into safemode now? no - as mentioned before.
Or use safemode with cmd prompt : Nope.
use the  cmd prompt where you can and run the chkdsk /f
is this a laptop take out the battery have only AC: Desktop. Make is Mecer
Have genuine W7 CD.
Btw A Windows 7 Drive Mirror is running on this PC. 2 hard disks setup under Windows 7 Disk Management.
No action taken yet - what do you all suggest?
MereteCommented:
2 hard disks setup under Windows 7 Disk Management.
Which drive is being booted off?
I take it this is a desktop?
Take one drive out. The one you mirrored.
This 2nd drive did you mirrored it recently are you now trying to boot off it?
Can access your bios check the boot order is set to HDO 0
Any more details you can shed light on the more the better as it assists us.
You have to have a completely unallocated drive one without any volumes on it.
Please refer to guide
Creating Mirrored Volumes
https://www.youtube.com/watch?v=xrNhGKhpoaw
nobusCommented:
what helps in many cases, is booting from an install cd, and select repair your computer
then do a system restore - if that option is available
**you need the same OS version for the cd as the installed one

but what i personally do, is testing the drive(s) with the manufacturer's diag, to be sure they are ok, before trying anything else
i use the ubcd for this :
Hardware diagnostic CD    UBCD

go to the download page, scroll down to the mirror section, and  click on a mirror to start the download
Download the UBCD and make the cd   <<==on a WORKING PC, and boot the problem PC from it
Here 2 links, one to the general site, and a direct link to the download

since the downloaded file is an ISO file, eg ubcd527.iso - so you need to use an ISO burning tool
if you don't have that software, install cdburnerXP : http://cdburnerxp.se/

If you want also the Ram tested - run memtest86+ at least 1 full pass,  - you should have NO errors!
 
For disk Diagnostics run the disk diag for your disk brand (eg seagate diag for seagate drive)  from the HDD section -  long or advanced diag !  (runs at least for30 minutes)

http://www.ultimatebootcd.com/                        ultimate boot cd
http://www.ultimatebootcd.com/download.html             download page

**  you can make a bootable cd - or bootable usb stick

for completeness -here's how i handle disk problems : http://www.experts-exchange.com/Storage/Hard_Drives/A_3000-The-bad-hard-disk-problem.html
Davis McCarnOwnerCommented:
From my earlier post: "If you still get the 0xc000021a, your BCD folder is corrupted and you have two choices; buy this ( https://neosmart.net/wiki/0xc000021a/ ) and use it or be prepared for a painful and manual rebuild of the BCD.  If you want that, post back."
gheistCommented:
I would start with chkdsk from boot CD/USB, that might get computer back on the feet.
If so - never ever unplug battery from running machine again...
shaunwinginAuthor Commented:
Say, two drives with software mirror in this Desktop. Would you not suggest I remove one and try to get it to boot from the remaining drive?
Davis McCarnOwnerCommented:
If the corruption occurred while the raid was still active, both will be bad; but, sure it won't hurt anything.  Personally, I'd take the drive I took out, connect it to a working PC, and backup all of his stuff before I tried it.
nobusCommented:
shaunwingin - why not post the minidump?
then i can have a closer look
shaunwinginAuthor Commented:
CAn I get the mindump from a Dos shel?
gheistCommented:
it is in c:\windows\minidumps

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Davis McCarnOwnerCommented:
Are you still getting a STOP 0xc000021a which was what your initial post showed?
nobusCommented:
you can copy the dmp file from a dos shell - or by booting from a live cd (windows or knoppix) - or by hooking the disk to a working pc
http://www.knopper.net/knoppix-mirrors/index-en.html
shaunwinginAuthor Commented:
Tx - Had another look at actually is a hardware Raid in place - in mirror mode. Best to get minidump and see if can get any info from it.
nobusCommented:
ok let's see it
shaunwinginAuthor Commented:
I hope to be onsite tomorrow to get it
nobusCommented:
ok
shaunwinginAuthor Commented:
I inserted 1 of the 2 RAID drives into another PC. It picked up the drive (E:) and I was able to access the data. There is no E:\Windows\MiniDump Directory (I have chosen to display all system files and hidden files). I ran the Windows GUI Disc check and it returned no errors on this drive.

Kindly advise what can be done to see why the system is not booting.
Davis McCarnOwnerCommented:
If you still get the 0xc000021a, your BCD folder is corrupted and you have two choices; buy this ( https://neosmart.net/wiki/0xc000021a/ ) and use it or be prepared for a painful and manual rebuild of the BCD.  If you want that, post back.
nobusCommented:
try the boot corrector tools from the paragon rescue disk :
http://www.paragon-software.com/home/rk-express/
shaunwinginAuthor Commented:
Given that its a software raid - mirror drives (so each identical), do I just repair one drive? Considering using the Paragon tools
dew_associatesCommented:
It may be a software RAID configuration, it has to be supported by the hardware and BIOS. Have you booted into the BIOS settings and checked them?
Davis McCarnOwnerCommented:
I have not used the Paragon CD; but, was curious enough to download a copy for future testing.
I would backup the users data using one of the drives then put it back so as not to have a broken RAID when I did the repair.
shaunwinginAuthor Commented:
I'm more inclined to purchase the software mentioned - can you see anywhere if there is a money back guarantee - if it doesn't work?
gheistCommented:
Do you have any data to recover?
Maybe reinstall system and forget about sorrows?
shaunwinginAuthor Commented:
How can Win7 be so unstable! Suddenly won't boot from this error - when hard disk 100% fine. Must be a simpler solution. Kindly review this from top down experts.
nobusCommented:
for the software, you would have to ask paragon :
  US: 1-888-347-5462
DE: +49 (0)761-59018-201
Others:  49-(0)-761-59018-201

or put in a salas request :  http://www.paragon-software.com/home/hdm-personal/
shaunwinginAuthor Commented:
How can Win7 be so unstable! Suddenly won't boot from this error - when hard disk 100% fine. Must be a simpler solution. Kindly review this from top down experts.
kadadi_vIT AdminCommented:
shaunwinginAuthor Commented:
Not very promising  - given the above history.  IS there a file that can tell us where the stop error is occurring to try debug?
Davis McCarnOwnerCommented:
Again folks, PLEASE look at the image he posted when he asked the question!  It clearly shows a STOP 0xc000021a which is quite a bit different than the 0xc0000001 he used in his subject!
0xc000021a means that the BCD store is corrupted and there are a lot of ways it can happen.  One I have seen is the force it off by holding the power button down for 6 seconds.  It could also have been unfortunate timing on a power failure or a semi-contained Trojan attack.
Regardless, it can be recovered using a lengthy set of MS-DOS commands to rebuild the BCD manually or by using the NEOSMART utility I posted (  https://neosmart.net/wiki/0xc000021a/ ) and I have done so using both.
The Paragon disk seems promising; but, I have never actually used it and am not inclined to break a working PC just to test it.
No shaunwingin, I did not see a money back guarantee....
shaunwinginAuthor Commented:
Dear Davis McCarn tx for the detailed info and picking up the typo.
The PC not working so I have no problem to try Paragon on one disk as have the other as a spare and the data not very important.
Can anyone find a working download link to the Paragon software as keen to try it.
MereteCommented:
You say>>Safe mode will only take me to the Repair Windows 7.
Can you get to restore system to an earlier time
 Since you can get to the  cmd prompt type in CHKDSK /F
maybe of assistance
How To Use Command Prompt To Fix Issues With Your PC's Boot Records
http://www.digitalcitizen.life/command-prompt-fix-issues-your-boot-records
various cmd Syntax for chkdsk
https://technet.microsoft.com/en-us/library/cc730714(v=ws.10).aspx

cmd prompt list
https://technet.microsoft.com/en-us/library/cc772390(v=ws.10).aspx

video
FIXING MBR in Windows 7 using COMMAND PROMPT and a Windows 7 DVD
https://www.youtube.com/watch?v=9JFrmDubY5M
shaunwinginAuthor Commented:
Merete the only option appears your last suggestion - please see history - the rest not applicable or been tried as far as can see.

If can send me listed instruction on the BCD repair, will appreciate. and consider actioning as suggested by Davis McCarn
MereteCommented:
Why do you believe it is software related? shaunwingin
Btw A Windows 7 Drive Mirror is running on this PC. 2 hard disks setup under Windows 7 Disk Management.<<< did you take one drive out?
I'd start with the
Microsoft
When you use the Recovery Environment (Windows RE) to troubleshoot startup issues, first try the Startup Repair option in the System Recovery Options dialog box. If this does not resolve the issue, or if you have to manually troubleshoot additional issues, use the Bootrec.exe tool.
This article talks about how to use the Bootrec.exe tool in the Windows RE to troubleshoot and repair the following items in Windows Vista or Windows 7:
A master boot record (MBR)
A boot sector
A Boot Configuration Data (BCD) store
You can also use the Bootrec.exe tool to troubleshoot a Windows Boot Configuration Data file is missing required information error.
Use Bootrec.exe in the Windows RE to troubleshoot startup issues
https://support.microsoft.com/en-us/kb/927392

Paragon Backup & Recovery Free (64-bit)
http://download.cnet.com/Paragon-Backup-Recovery-Free-64-bit/3000-2242_4-10972187.html
Backup & Recovery 14 Free Edition
http://www.paragon-software.com/home/br-free/download.html
Davis McCarnOwnerCommented:
Its not the one I used before; but, these instructions should work: http://rajandmk.blogspot.com/2012/09/how-to-create-clean-bcd-file-to-fix.html
shaunwinginAuthor Commented:
Hi Davis McCarn

As per Merete would these instructions pasted from the link below not do the same thing as your suggestion above (it looks a lot simpler to action)?
https://support.microsoft.com/en-us/kb/927392

/RebuildBcd
This option scans all disks for installations that are compatible with Windows Vista or Windows 7. Additionally, it lets you select the installations that you want to add to the BCD store. Use this option when you must completely rebuild the BCD store.

Note Use the Bootrec.exe tool to troubleshoot a "Bootmgr Is Missing" error. If rebuilding the BCD store doesn't resolve the startup issue, you can export and delete the BCD store and then run this option again. By doing this, you make sure that the BCD store is completely rebuilt.

To do this, type the following commands at the Windows RE command prompt:•bcdedit /export C:\BCD_Backup
•c:
•cd boot
•attrib bcd -s -h -r
•ren c:\boot\bcd bcd.old
•bootrec /RebuildBcd
Davis McCarnOwnerCommented:
Try that first and if it works, then yay!
The tedious method is for when things like REBUILDBCD don't find any Windows installations and fail.
shaunwinginAuthor Commented:
Gr8. The problem drive is e: in the test system above. can I boot into the Bootrec.exe
from the windows 7 startup of the working windows 7 and rebuild it on the e drive? How would I boot into Bootrec.exe?
MereteCommented:
shaunwingin the answer is no swap the drives to the non functioning, I do wonder if you have a more serious problem since you mentioned there is a mirroring running.
Btw A Windows 7 Drive Mirror is running on this PC. 2 hard disks setup under Windows 7 Disk Management.
http:#a41027545
Raid 0
understanding that this type of RAID turns the two or more drives inside of it into one bigger, faster storage unit. But it significantly increases the odds of a crashed drive taking all of your files with it.
When you save a file, a RAID 0 splits it into sections and distributes it across the various drives. Since all of the drive heads are working together on different parts of the same file, the array can write and read much faster than a single drive
disk mirroring (RAID 1)  is the replication of data to two or more disks.
In data storage, disk mirroring is the replication of logical disk volumes onto separate physical hard disks in real time to ensure continuous availability. It is most commonly used in RAID 1. A mirrored volume is a complete logical representation of separate volume copies.
RAID 0, RAID 1, RAID 5, RAID 10 Explained with Diagrams
http://www.prepressure.com/library/technology/raid
advantages and disadvantages
http://www.thegeekstuff.com/2010/08/raid-levels-tutorial/

I concur with Davis McCarn comment so long as you are using Raid 1 mirroring.  take the drive out save off the files and format it.
It may not have corrupted both drives just one.
If the corruption occurred while the raid was still active, both will be bad; but, sure it won't hurt anything.  Personally, I'd take the drive I took out, connect it to a working PC, and backup all of his stuff before I tried it.
http:#a41034061 

shaunwingin
remember where I posted>use the Recovery Environment (Windows RE)
set your bios to boot off DVD first then put a the windows 7 setup disc in the rom and close it press F10 to save and exit the bios
reboots
quote from above link
https://support.microsoft.com/en-us/kb/927392
How to run the Bootrec.exe tool
To run the Bootrec.exe tool, first start the Windows RE:
Put the Windows  Windows 7 media in the DVD drive, and then start the computer.
Press a key when you are prompted.
Select a language, a time, a currency, a keyboard, or an input method, and then click Next.
Click Repair your computer.
Select the operating system that you want to repair, and then click Next.
In the System Recovery Options dialog box, click Command Prompt.
Type Bootrec.exe, and then press Enter.
Then after that use these>
Bootrec.exe options
The Bootrec.exe tool supports the following options. Use the option that's appropriate for your situation.
Davis McCarnOwnerCommented:
shaunwingin,
Unfortunately, Windows does not have a facility to repair the BCD in anything but the PC it was originally setup in so you have to put it back in the non-booting PC and fix it there.

You will need a working Windows 7 DVD so you can boot it to do the commands which will (hopefully) make it work again.

If the BOOTREC commands don't do the job, the last ones I posted will let you make a new one from scratch.

The problem with a mirrored (RAID1) setup, as you probably now know, is that 1/4 of one second after one drive gets gescrewdefay, the other one is, too.  I suggested you put both drives back in the PC to eliminate the hours of waiting while the RAID controller "rebuilds" the array which will only result in two non-booting drives still needing to have the BCD repaired.
nobusCommented:
hey Davis
i see the logic in "that 1/4 of one second after one drive gets gescrewdefay, the other one is, too"

but i remember that they told us" with raid 1- if a drive goes bad, unplug it, the other is fine" and you can rebuild from it

so - ireally wonder which is correct - do you have some article, or link about that ?
Davis McCarnOwnerCommented:
nobus,
Yes, if one drive goes bad, you have a second copy.  Its when both are still working that the problem is duplicated in a heartbeat.
nobusCommented:
you have no links to back that up?  it's the first time i heard that
no criticism, just wanting to know
Davis McCarnOwnerCommented:
I've seen it in action, more than once!  Think about it, the RAID 1's purpose is to mirror the drives in as close to real time as possible.
MereteCommented:
My 2 cents Nobus as I have done this few times in the past, If there is any meta-data in the master boot record on the hard drive, it confuses the RAID.  Usually a low-level format \ fixes the system and then the mirroring can rebuild.
I'd take the drive out and place it in a working system and format it. Delete the partition and create a new raid type.
If you re-place  with a new spare drive format it first.
There has been known problems of error messages incompatible drive even when replacing the failed drive, I'd like to know the brand name of these HDD''S a lot of them provide tools
This a good guide from Sourceforg.
Summary: Rebuilding a RAID1 means taking the following steps:
A: Identify the failed RAID component and disk
B: remove the failed component from the RAID
C: remove the failed disk from the box
D: insert a new disk with identical or bigger capacity than the failed one
E: create on the new disk a partition of type RAID with the same capacity as the existing RAID
F: add that new RAID partition as a new RAID component
source and continue
http://sourceforge.net/p/alt-f/wiki/How%20to%20fix%20a%20degraded%20RAID1%20array/
nobusCommented:
well - if that is so - there is very little reason left for using raid 1 imo
dew_associatesCommented:
Software RAID has always been considered the poor mans RAID array since it was first introduced. Unlike a hardware RAID array, you face an issue just like this one with very few options for recovery.
nobusCommented:
on EE software raid is consider better than fake raid
personally i don't know more about it

but guys -  let's stay on the topic here plse?
i am grateful for a bit of info  -but answering the Q must come first
dew_associatesCommented:
This issue has become a jumbled mess to straighten out.

Originally shaunwingin you stated that this was a Windows 7 RAID, but on 10/18/15 you say it is a hardware RAID - which is it?

Reading through all of the comments again, its hard to determine exactly where the issue stands.

Although the article at the following URL speaks to a problem with a bad security update, the recovery process for the stop code you're receiving is still a viable solution. Give it a read and look through the various options.

https://support.microsoft.com/en-us/kb/2839011
Davis McCarnOwnerCommented:
The odds are, from all I have read herein, is that the PC has a RAID1 controlled by the BIOS and, for whatever reason, the BCD store became corrupted causing it to stop booting.  Because both drives were healthy when this happened, both now have mirror copies of the unbootable Windows.
As an aside and observation, I have just dealt with two PCs where a Windows 10 "upgrade" failed, resulting in the same problem.  Neither had a functional BCD and would not boot; but, luckily, both had NO software which could not be reinstalled so the solution was to do a factory recovery, uninstall the junk which came on the PC, and to then do the Windoze 10 upgrade.
Shaunwingin has expressed a desire to recover the existing installation so I have posted instructions on how to create a new, functional BCD, which will hopefully render the PC, once again, bootable.  Whether or not, that is an ethical way to leave the PC and return it to the client is a different matter, altogether.....
dew_associatesCommented:
Davis,
Using a third party software to recreate the WBCD is unnecessary in those instances where Windows 7 is installed on a BIOS controlled hardware RAID 1 array. When Windows 7 is installed there are two BCD's created, one at the beginning of the platter (disk) and one at the end in a hidden file. In some instances, based upon the chosen settings at the time of installation, the first BCD may be in a hidden partition at the beginning of the platter (disk). As long as the BIOS settings remain are the same as when Win 7 was originally installed (or returned to those settings if disturbed) and disks 1 and 2 remain in the same order they were when Win 7 was installed, using the Repair Startup option or the Bootrec.exe tool from a Windows 7 CD/DVD will find the backup WBCD and restore it.

https://support.microsoft.com/en-us/kb/2004518
Davis McCarnOwnerCommented:
I offered two options; using the NEOSMART Easy Recovery (which I have seen work) or using CMD commands (which I have also done successfully).  Both are able to fix issues when BOOTREC finds no Windows installations to recover (which I have also seen).  How (exactly) the PC got to that state is a problematical and intellectual matter.
nobusCommented:
i never saw the minidump i asked for
shaunwinginAuthor Commented:
Say, Had to format drive in the end - BCD could never find the boot partition - suspect due to RAid driver not being installed. I just gave most of everyone some points - tx all for your attempted help.
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