In Skype how do I delete/prevent/eliminate all the unsolicited "please add me to your contacts list" requests?

How do I delete/prevent/eliminate all the unsolicited "please add me to your contacts list" requests. I can block them or hide them but can't delete them.
Martin CampbellAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Joe Winograd, Fellow&MVEDeveloperCommented:
Hi Martin,

This a common request from Skype users. It used to have this ability but it has been removed. Sadly, there is currently no way to block contact requests — all you can do is decline them . I also report them as Spam, which automatically performs a Block:

Skype decline block spam
It's a nuisance to do this a dozen times a day, but it's currently  the only way. If you do a web search for "skype block contact request" you'll see the worldwide uproar over this missing capability, including this excellent article:
https://community.skype.com/t5/Security-Privacy-Trust-and/How-to-Handle-Suspicious-Calls-Messages-and-Contact-Requests/m-p/77688

Note this in the article:
Unwanted Contact Requests

1. Unfortunately, there is currently no method to sort or filter incoming contact requests.
Read it and weep! :(  Regards, Joe
0
Martin CampbellAuthor Commented:
Does Skype for Business have the facility to delete/prevent/eliminate them?
0
Joe Winograd, Fellow&MVEDeveloperCommented:
This should probably be a separate question, as Skype for Business is a very different product from Skype. In fact, Skype for Business is simply a new name for Lync Online, as discussed in these two articles:
Lync Online is becoming Skype for Business
Lync is now Skype for Business — see what's new

I don't use Lync/SfB, so I don't know the answer to your question, but one feature that makes it less likely to get unwanted contact requests is mentioned in this quote from the second article above:
A Skype user who wants to add a Skype for Business user to their contact list must use the Skype for Business user's full email address, such as Joe@contoso.com.
In other words, a Skype user (the most likely spammers!) must know your full email address (highly unlikely!) in order to send a contact request to a SfB user.

Btw, as a side comment, if you use a Bluetooth headset for Skype, this EE article may interest you:
Answer Skype Calls with Bluetooth Headset

Regards, Joe
0
Get expert help—faster!

Need expert help—fast? Use the Help Bell for personalized assistance getting answers to your important questions.

JohnBusiness Consultant (Owner)Commented:
In Skype, Tools, Options, Privacy:  Allow calls from, receive video from, Allow IM's from: Select "Only People on my Contact list.  Uncheck "targeted ads"

That should get rid of most of the requests. Seems to work for me.
0
Joe Winograd, Fellow&MVEDeveloperCommented:
> That should get rid of most of the requests. Seems to work for me.

Hi John,
I've had all of those options set here for a long time — doesn't stop unsolicited contact requests, such as the one I posted above from "pinky miss". Regards, Joe
0
JohnBusiness Consultant (Owner)Commented:
It won't get rid of 100% of the requests but it will stop a lot. I do not get any and I don't recall it being a problem. I think it might be worth trying to see what happens.
0
Martin CampbellAuthor Commented:
Hi John,  I've had everything set as you suggest for years except the Uncheck "targeted ads" which I've now done.
Hi Joe, Skype for Business seems to be for big business. I'm a one man show running my own small business but I deal with suppliers in China, India and Pakistan. I'm wondering if it makes any sense for me to use it. Most of my customer don't use Skype. But if it's not too much pain to set up, and it stops the unwanted requests maybe I should try it. I have an Office 365 Business Premium subscription which includes Skype for Business so it wouldn't cost me anything.
0
Joe Winograd, Fellow&MVEDeveloperCommented:
Hi Martin,

Like you, I've had all the options that John mentioned set that way for a long time — and I've also had "targeted ads" un-checked. It doesn't stop the unsolicited requests completely (witness "pinky miss" above), but it likely reduces the number.

I'm also a one-man show right now (a single member LLC) and don't see a need for SfB — regular Skype is fine. I'm OK with reporting spam requests a few times a day — takes just a few mouse clicks and a few seconds (and it blocks that spammer forever). That said, since your Office 365 Business Premium subscription includes SfB as a freebie, it can't hurt to give it a spin. If you wind up not liking it (and/or it doesn't reduce the spam), you can revert back to standard Skype. If you do try SfB, please post back here with your experience — I'm curious! Thanks very much, Joe
0
Martin CampbellAuthor Commented:
Hi Joe,
I decided to try SfB but couldn't find it in the list of included apps in my Office 365 Business Premium account so I filled in a support ticket. Within a few hours I got a call from Miscrosoft SfB support. He was extremely knowledgeable and helpful. SfB first had to be enabled deep in the online settings, then downloaded and installed and updated a couple of times. Just one obstacle holding things up now. Below is what Microsoft said I need to do but I'm waiting for my domain hosting service to come back to me.
"Hello Martin,
Please find the below DNS records for Skype for business online.
Articles for your reference -  https://support.microsoft.com/en-us/kb/2566790"
Oops! Strange, the rest of the email is a picture of text! I attach it here: Add-to-DNS-record.jpg
I'll post any updates here. I suspect it's overkill but I'd like to give it a go anyway. I want to get everything onto O365BP. If this works out the only thing left is OneDrive for Business but this is no good to me because of the 20,000 files limit. Until they fix that I'll have to stick with the regular OneDrive.
0
Joe Winograd, Fellow&MVEDeveloperCommented:
Hi Martin,
Thanks for the taking the time to post such a thorough update — I really appreciate it! Interesting stuff! Looking forward to hearing how it performs for you once it's up-and-running. Regards, Joe
0
Joe Winograd, Fellow&MVEDeveloperCommented:
Hi Martin,
I just saw this new question come in about SfB:

http://www.experts-exchange.com/questions/28736079/Adding-Skype-Pesonal-to-Skype-for-Business-Conference-Call.html

Since I don't have SfB, I can't help this member, but I'm thinking that with your recent SfB experience, perhaps you can. Regards, Joe
0
Martin CampbellAuthor Commented:
I haven't got it working yet because I haven't added the above DNS records. The domain hosting service hasn't come back to me yet. I'll chase them on Monday. So I don't yet have any experience.
0
Joe Winograd, Fellow&MVEDeveloperCommented:
OK, thanks for the update.
0
Martin CampbellAuthor Commented:
Hi Joe,
I told Microsoft the records had been added to my DNS records and received this reply. Does this mean I have to type all that stuff into a command prompt. I tend to get a little apprehensive when I go in there. What do you think?Skype-for-Business.pdf
0
Joe Winograd, Fellow&MVEDeveloperCommented:
> Does this mean I have to type all that stuff into a command prompt.

Nope. They're giving you that command prompt screenshot just as a way to convey the information. Although the SRV record has been updated, apparently an Autodiscover record has not been established. I'm not an expert in this area, but I think you need to create a subdomain called autodiscover.yourdomain.com and then add a CNAME record for autodiscover.yourdomain.com that points to the SfB target. But you should ask your provider to be sure. Also, how you do this depends very much on your provider. For example, with my provider, I log into what they call a Control Panel and from there I can modify the DNS records, such as CNAME, MX, SRV, etc. It's usually pretty easy to do this, but if you're not comfortable with it, call the technical support number for your provider — they'll be able to walk you through it and may even be willing to do it for you. Regards, Joe
0
Martin CampbellAuthor Commented:
My provider has kindly done it for me but Microsoft has pointed out that he has made a mistake. SfB-update-08.10.15.pdf
0
Joe Winograd, Fellow&MVEDeveloperCommented:
With the feedback from Microsoft, your provider should be able to correct the mistake. Then, with a little luck, you'll be good-to-go. Thanks for the continuing updates — I appreciate it!
0
Martin CampbellAuthor Commented:
I'm glad I have you to chat to about this. I'm eager to learn what SfB has that regular Skype doesn't. If you're interested I'll let you know as things progress.
0
Joe Winograd, Fellow&MVEDeveloperCommented:
Absolutely! I'm very interested and appreciate that you're willing to take the time to let me know as things progress. This is one of those questions where the "expert" can learn a lot. :)
0
Martin CampbellAuthor Commented:
Hi Joe,
Still not working. This is inconsistent with my experience with Office 365 support up to now. It's always been excellent.
You might be amused to read this email conversation.

From: Martin Campbell
Sent: 15 October 2015 20:36
To: 'Rathish Joseph (Wipro Ltd.)' <v-9rajo@microsoft.com>
Cc: 'v-9deeps@microsoft.com' <v-9deeps@microsoft.com>; 'ecsdmpro@mssupport.microsoft.com' <ecsdmpro@mssupport.microsoft.com>
Subject: FW: Microsoft case - 615092791231062
Importance: High

Hello! Is there anybody there? Has everybody gone home and abandoned me. I am paying my subscription which is supposed to include support.

Regards,
Martin Campbell

From: Martin Campbell
Sent: 13 October 2015 17:05
To: 'Rathish Joseph (Wipro Ltd.)' <v-9rajo@microsoft.com>
Cc: 'v-9deeps@microsoft.com' <v-9deeps@microsoft.com>
Subject: RE: Microsoft case - 615092791231062

Can somebody help me to finalise this please?

Regards,
Martin Campbell

From: Martin Campbell
Sent: 12 October 2015 10:15
To: 'Rathish Joseph (Wipro Ltd.)' <v-9rajo@microsoft.com>
Cc: 'v-9deeps@microsoft.com' <v-9deeps@microsoft.com>
Subject: FW: Microsoft case - 615092791231062

Hi Rathish,

Will you be able to reply to below soon please? I just need to know how to finalise the setup so that I can use it.

Regards,
Martin Campbell


From: Martin Campbell
Sent: 09 October 2015 13:03
To: 'Rathish Joseph (Wipro Ltd.)' <v-9rajo@microsoft.com>
Subject: RE: Microsoft case - 615092791231062

Hi Rathish,

I think it’s now correct. Please see attached. What’s left for me to do to make Skype for Business work please?
0
Martin CampbellAuthor Commented:
Hi Joe,
I got a call back from Microsoft within an hour of my nasty email above but decided not to answer it as it was 21:00. Here is where I am now:

From: Martin Campbell
Sent: 17 October 2015 11:35
To: 'Deepak Siva Sankar Sadasivam (Wipro Ltd.)' <v-9deeps@microsoft.com>
Cc: Rathish Joseph (Wipro Ltd.) <v-9rajo@microsoft.com>; Sridar Arumugam (Wipro Ltd.) <v-9sarum@microsoft.com>
Subject: RE: Technical Lead Follow Up | Microsoft SFB Online Technical Support | Issues with external communication

Hi Deepak,

I’ll wait till you call me on Tuesday 20th between 17:00 and 20:00.

Regards,
Martin Campbell


From: Deepak Siva Sankar Sadasivam (Wipro Ltd.) [mailto:v-9deeps@microsoft.com]
Sent: 17 October 2015 02:42
To: Martin Campbell <martin@horton.ie>
Cc: Rathish Joseph (Wipro Ltd.) <v-9rajo@microsoft.com>; Sridar Arumugam (Wipro Ltd.) <v-9sarum@microsoft.com>
Subject: RE: Technical Lead Follow Up | Microsoft SFB Online Technical Support | Issues with external communication

Hello Martin,

Thank you very much for your email with a schedule that also falls under my shift. I appreciate your cooperation in this regards.

I am on OOF until 19-Oct-2015 Monday and I will be back on 20-Oct-2015. I will make sure that this is top on my list and we will work on this together to derive a resolution as early as possible. I have also added my Manager in CC to this email so that in case If you require a call back on Monday just do a reply all to this email and another resource will be arranged to call you.

Thank you for choosing Microsoft.

Have a great weekend!

Regards,
Deepak
Technical Lead – Microsoft SFB Online Support

From: Martin Campbell [mailto:martin@horton.ie]
Sent: Friday, October 16, 2015 7:01 PM
To: Deepak Siva Sankar Sadasivam (Wipro Ltd.)
Cc: Rathish Joseph (Wipro Ltd.); Sridar Arumugam (Wipro Ltd.)
Subject: RE: Technical Lead Follow Up | Microsoft SFB Online Technical Support | Issues with external communication

Thanks Deepak,

I would prefer the second option please. So you are 8 hours behind me. That’s an awkward difference. If I assume that you work from 9 to 5 then how about calling me between 17:00 and 20:00 Irish time. That would seem to be a 3 hour overlap.


Regards,
Martin Campbell


From: Deepak Siva Sankar Sadasivam (Wipro Ltd.) [mailto:v-9deeps@microsoft.com]
Sent: 16 October 2015 14:15
To: Martin Campbell <martin@horton.ie>
Cc: Rathish Joseph (Wipro Ltd.) <v-9rajo@microsoft.com>; Sridar Arumugam (Wipro Ltd.) <v-9sarum@microsoft.com>
Subject: RE: Technical Lead Follow Up | Microsoft SFB Online Technical Support | Issues with external communication

Hello Martin,

Good day,

Thank you for your email.

I work in US PST business hours which is around 18:00 your time after business hour. Hence there is a delay in response for your email, we have 2 options here:

      You can create a service request on your business hours stating that you are unable to communicate from SFB -> Skype accounts.
      We can schedule a specific time window and I can reach you on that time to look into this with my best efforts.

Please let me know your convenience and we shall proceed further.

Regards,
Deepak

From: Martin Campbell [mailto:martin@horton.ie]
Sent: Friday, October 16, 2015 3:56 PM
To: Deepak Siva Sankar Sadasivam (Wipro Ltd.)
Cc: Rathish Joseph (Wipro Ltd.); Sridar Arumugam (Wipro Ltd.)
Subject: RE: Technical Lead Follow Up | Microsoft SFB Online Technical Support | Issues with external communication

Thanks Deepak,

I still can’t seem to make it work. Can you please call me anytime between 14:00 and 19:00 today Irish time.

Regards,
Martin Campbell


From: Deepak Siva Sankar Sadasivam (Wipro Ltd.) [mailto:v-9deeps@microsoft.com]
Sent: 15 October 2015 21:03
To: Martin Campbell <martin@horton.ie>
Cc: Rathish Joseph (Wipro Ltd.) <v-9rajo@microsoft.com>; Sridar Arumugam (Wipro Ltd.) <v-9sarum@microsoft.com>
Subject: Technical Lead Follow Up | Microsoft SFB Online Technical Support | Issues with external communication

Hello Martin,

To add to my previous email, I have checked the status in the backend and confirmed that your domain “horton.ie” is enabled for Public IM Connectivity and you should be able to add a Skype ID as contact and communicate with them. Please let me know the status on the same.

Thank you for your time and cooperation.

Regards,
Deepak
Technical Lead – Microsoft SFB Online Technical Support

From: Deepak Siva Sankar Sadasivam (Wipro Ltd.)
Sent: Friday, October 16, 2015 1:28 AM
To: 'Martin Campbell'
Cc: Rathish Joseph (Wipro Ltd.); Sridar Arumugam (Wipro Ltd.)
Subject: Microsoft case - 615092791231062

Hello Martin,

Good evening,

Thank you for your email. My sincere apologies for the delay in response.

We are certainly inclined towards providing you the best possible support since you are our valuable customer. The reason it took a couple of days to get back to you is because as we discussed on the previous call I was following up with our Public IM Connectivity team to confirm the status of your domain.

I tried to reach you now on 086-839-3139 and left a voice mail for you. Please let me know the best time to reach you for further discussion on this issue.

Regards,
Deepak
Technical Lead
0
Joe Winograd, Fellow&MVEDeveloperCommented:
Ouch! That's ugly, but at least your nasty email rattled some cages. Thanks for the update — please keep me posted. Cheers, Joe
0
Martin CampbellAuthor Commented:
Hi Joe,
I got the call on 20th. We got 99% done but it was then 21:00 here and the support guy had to check something to finalise everything. He was to call me the next day but I haven't heard from him yet!
The status now is that my wife can call me on Skype without any issues but when I try calling her it says she can only be reached after my contact request is accepted. As far as I can see I have already done this. So far I haven't figured this last problem out.
I'll chase up the support guy as soon as it's convenient.
0
Joe Winograd, Fellow&MVEDeveloperCommented:
Thanks for the update, Martin. Sounds like progress!
0
Martin CampbellAuthor Commented:
Hi Joe,
I was just about to chase Microsoft Support again because using my wife's regular Skype account with my SfB account to test things I could call her but she couldn't call me. I tried one more and lo and behold it now works both ways in this test. At last!
I've just tried adding a "contact outside my organisation". It adds ok but shows him as "Presence Unknown". I sent an IM and got "This message wasn't sent to Drew due to company policy". What's that all about? 10 minutes earlier I had a regular Skype conversation with him.
0
Joe Winograd, Fellow&MVEDeveloperCommented:
Hi Martin,
That's more progress! Not being an SfB user, I don't know what the "Presence Unknown" or "...due to company policy" means. It sounds as if SfB has stronger privacy/security policies than regular Skype. Seems to me that adding a "contact outside my organisation" would allow messages to be sent to such a contact, but maybe there's a privacy/security option somewhere else that needs to be set. I doubt that the problem is on Drew's end, especially since you Skyped with him 10 minutes earlier — almost surely something in your SfB settings, but I don't have a clue what it is.Thanks for the continuing updates — I really appreciate it! Regards, Joe
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Martin CampbellAuthor Commented:
Sorry to have disappeared. A crisis with my 94 year old aunt has taken over my life for the last 3 weeks. Hope to get back to this problem soon.
0
Joe Winograd, Fellow&MVEDeveloperCommented:
Hi Martin,
I'm very familiar with such a crisis — in my case, it's a 96-year-old aunt (fractured hip, surgery, rehab facility, pneumonia, etc.). I wish you and your aunt the best. Regards, Joe
0
Martin CampbellAuthor Commented:
What can I say? Best wishes to you and your aunt too. Regards, Martin
0
Joe Winograd, Fellow&MVEDeveloperCommented:
Thanks...she's doing remarkably well...considering...
0
Martin CampbellAuthor Commented:
I disappeared for the last few months because my life was turned into chaos due to my 94 year old aunt dying on Christmas Day. I got the call exactly as we began to serve our Christmas dinner. Since then lots of relatives coming out of the woodwork. As her executor I'm having to take the predictable flack from all directions. I'll eventually get back to the task of setting up Skype for Business but it will have to wait. I have a few more important computer problems to solve first. Actually solving my computer problems is my only me time. I'm now going to post a question about the laptop used here by my bookkeeper, A 5 year old Acer Aspire. Edge has stopped working and when I touch the Start button I get the message: Critical Error. Your Start menu isn't working. We'll try to fix it the next time you sign in. And it has stopped syncing to OneDrive.
0
Joe Winograd, Fellow&MVEDeveloperCommented:
Hi Martin,
Sorry to hear about the passing of your 94-year-old aunt. My 96-year-old one is hanging in there. Thanks for the update. Regards, Joe
0
Martin CampbellAuthor Commented:
I aske a moderator what to do with this and he told me to award points to the most help.
0
Martin CampbellAuthor Commented:
I should have selected your comment dated 9th Nov 2015 as the solution! I don't know how to fix it now.
0
Joe Winograd, Fellow&MVEDeveloperCommented:
Hi Martin,
You may close it now and award points as you would with any other open question. Regards, Joe
0
Martin CampbellAuthor Commented:
Just need to close this for now.
0
Joe Winograd, Fellow&MVEDeveloperCommented:
Hi Martin,
Thanks for closing it and awarding points. I'm still curious to hear any updates on this issue as you learn more about it. Keep in mind that it's fine to post comments after a question has closed. Regards, Joe
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Conferencing Software

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.