iOS 9 update hangs on iPad

On my iPhone, this update went normally, but on my iPad, it hung at the "Updating iCloud settings" portion of the setup.  It stays on that screen until it turns off, and then resumes (without ever finishing) when I turn it on.  

On my iPhone, there is a new software update, 9.01, which addresses this problem, but how do I get past the hung screen to get to the point when I can install 9.01 on the iPad?
LVL 31
Helen FeddemaAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Thomas GrassiSystems AdministratorCommented:

Couple of things to check

1. make sure you have enough storage space left on your ipad the update was large

2. update must be done using wifi not data plan

3. update your device should be plugged in to your adapter for power

Helen FeddemaAuthor Commented:
I put it on the charger -- Updating iCloud settings again.  There is plenty of storage space left on this iPad, so I don't think that is an issue.  

How could I make it use WiFi instead of data plan?
Thomas GrassiSystems AdministratorCommented:
Before you start the update

Go to settings
Turn on wi-fi

You never used wifi on the iPad?

All Apple updates work better when on wifi
But the iOS update must run on wifi

Introduction to Web Design

Develop a strong foundation and understanding of web design by learning HTML, CSS, and additional tools to help you develop your own website.

Kyle SantosQuality AssuranceCommented:
I went through this exact same problem.  To solve this here is what I did:

I turned off the device.
I went to a computer, Apple's website, and reset my iCloud password.
I started my device.  During setup when it asked for my iCloud ID I entered it with the new password.  After a few seconds of thinking it finally passed setup.
Helen FeddemaAuthor Commented:
I have now gone through 3 cycles on the charger -- Enter PIN, "Updating iCloud settings" until the iPad turns off, repeat.  Is there anything I can do to abort this setup?
Helen FeddemaAuthor Commented:
It has been using WiFi since I got it.  I can't get at Settings now in any case.  I will try the Apple Website method, and see if that works.
JohnBusiness Consultant (Owner)Commented:
I updated to 9.0 and then 9.0.1 via iTunes and USB connection to iTunes. Can you do that?

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Helen FeddemaAuthor Commented:
Sorry for the delay.  I had cataract surgery and couldn't do much on the computer for a while.  I finally called Apple support and was walked through a complex process involving iTunes on the computer while the iPad was plugged in to the computer.  So John had the right idea.
Helen FeddemaAuthor Commented:
The right approach, but it needed more detailed info to implement it.
JohnBusiness Consultant (Owner)Commented:
@Helen_Feddema - Thanks for updating us and I was happy to help.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.