We have currently a mail-enabled public folder in which we receive "generic" e-mails sent to "firstname.lastname@example.org". A few persons of the staff are tasked with going through said public folder and process the inquiries. When they do so that apply categories, flags and the read status is updated globally. All in all it is working fine.
However one complaint I get is that they can not respond as "info". I.e. if they reply to a mail the recipient will see their e-mail, not info. Also they can not initiate a mail from info (they can only "post" to the public folder).
Hence my question: what you be our best practice approach to maintain that shared mailbox feature yet to be able to respond as the mailbox e-mail ?