Server 2012r2 VM not booting past the initial splash screen

I am running a Server 2012r2 VM that has been re-booted, but it is getting stuck on the splash screen.

It is on a host running ESXi 5.5 and managed through vSphere 5.5.0.  

I have tried power the server off and back on but still sticks.

I have also added the following line to the vmx file as per the workaround on theVMware knowledge base.

monitor_control.enable_softResetClearTSC = TRUE

I have since power cycled the server but still not getting past the windows logo and spinning circle.

Can anybody advise anything else we can try.
Matthew HinchliffeIT EngineerAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Muhammad BurhanManager I.T.Commented:
detach vhd and then turn-on the VM and check what it says
Michael PfisterCommented:
Try inserting the 2012 R2 ISO to the virtual DVD drive and boot from DVD.

Select "Troubleshoot"
Either let Windows try to fix the problem or enable the boot menu of your OS on disk:
open a command prompt, then run
bcdedit /set {bootmgr} displaybootmenu yes
bcdedit /set {bootmgr} timeout 30
Matthew HinchliffeIT EngineerAuthor Commented:
Thanks for the response.

I've tried inserting the 2012 ISO, but it seems to be being ignored.

When I power up the server I see the initial vmware connection screen.  The I see the Preparing Automatic Repair message and then the spinning circles....
Acronis True Image 2019 just released!

Create a reliable backup. Make sure you always have dependable copies of your data so you can restore your entire system or individual files.

Muhammad BurhanManager I.T.Commented:
please check in VM setting for boot option and make CD/DVD first
Matthew HinchliffeIT EngineerAuthor Commented:
Ok, I've managed to get the vm booting up to the installation ISO, however, when I click on Repair My Computer the screen goes blank blue and does not proceed.
Michael PfisterCommented:
http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2092807
says
◦The virtual machine has not experienced a full power cycle (powered off / powered on) for more than two months.

> I have tried power the server off and back on but still sticks.

So "monitor_control.enable_softResetClearTSC = TRUE" is not the solution here.

Have you tried starting the guest on a different host?

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Michael PfisterCommented:
Can you open the command prompt when started from the ISO?
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Virtualization

From novice to tech pro — start learning today.