Email Stuck in outlook 2010

Hello Experts,

I have had to recently restore my entire SBS 2011 and Exchange 2010 from a back up.  For the most part all is going well with the exception for a few anomalies. One of them being a end user who has a email from the day our server crashed.  This one particular email has a status of unopened and can not be deleted, moved, or opened.  I would just like to get rid of it.  I have re-installed office and ran a repair as well.  The mail box is on the server and does not have a local .pst file local on the computer.  Any suggestions on how to remove this email?
GalaxyTechServiceAsked:
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Shweta GoelCommented:
Hi,

Click on Send/Receive > Work Offline. Now, Go to Outbox and delete Stuck messages. Click Send/Receive and Work Offline again.

Regards
ET SupportCommented:
Did you check the particular mail in OWA ?  confirm its there also ?
bobluisCommented:
If you can access Outlook web access, try to delete those email from OWA. Else, restart Outlook and try again to delete stuck emails.

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