I have had to recently restore my entire SBS 2011 and Exchange 2010 from a back up. For the most part all is going well with the exception for a few anomalies. One of them being a end user who has a email from the day our server crashed. This one particular email has a status of unopened and can not be deleted, moved, or opened. I would just like to get rid of it. I have re-installed office and ran a repair as well. The mail box is on the server and does not have a local .pst file local on the computer. Any suggestions on how to remove this email?