We need a free online database for a customer

We have a customer who needs a customer service portal built by us for simple ticketing.  We wanted to build it in Access and host it on a server but we can't find anything reasonable.  We have tried Zoho and Zendesk and found out that we would have to pay in order to keep any real features.  The purpose of this is so that a small security company can log tickets and security checks, and then have a searchable database in case they wanted to look up data.  Any help is appreciated.
Jay LewisCEOAsked:
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Russ SuterSenior Software DeveloperCommented:
If you're just looking for a database around which you can build a custom ticketing system then use MySQL (https://www.mysql.com/).

If you're looking for an off-the-shelf ticketing system then you can go with osTicket (http://osticket.com/). This is what we use in-house and it works just fine.

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Jay LewisCEOAuthor Commented:
I think I am leaning towards Sharepoint 365 and building lists and input forms
Russ SuterSenior Software DeveloperCommented:
So what was your final solution?
Jay LewisCEOAuthor Commented:
I ended up staying with SharePoint due to its rapid deployment and GUI for the end user. We didn't need anything robust or complicated in this instance.  However your suggestions were spot on.
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