We need a free online database for a customer

We have a customer who needs a customer service portal built by us for simple ticketing.  We wanted to build it in Access and host it on a server but we can't find anything reasonable.  We have tried Zoho and Zendesk and found out that we would have to pay in order to keep any real features.  The purpose of this is so that a small security company can log tickets and security checks, and then have a searchable database in case they wanted to look up data.  Any help is appreciated.
Jay LewisCEOAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Russ SuterSenior Software DeveloperCommented:
If you're just looking for a database around which you can build a custom ticketing system then use MySQL (https://www.mysql.com/).

If you're looking for an off-the-shelf ticketing system then you can go with osTicket (http://osticket.com/). This is what we use in-house and it works just fine.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Jay LewisCEOAuthor Commented:
I think I am leaning towards Sharepoint 365 and building lists and input forms
Russ SuterSenior Software DeveloperCommented:
So what was your final solution?
Jay LewisCEOAuthor Commented:
I ended up staying with SharePoint due to its rapid deployment and GUI for the end user. We didn't need anything robust or complicated in this instance.  However your suggestions were spot on.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.