Problem witih Adobe Flash Player with a W7 machine

Every time I open IE 11 on a website, I get the message--

"This webpage wants to run the following add-on: "Adobe Flash Player" from "Adobe Systems Incorporated".

Clicking "Allow" has no effect.

When I use Control Panel to search for "Adobe Flash Player", I don't see it listed. But I do see Shockwave Flash Object listed.

Downloading and installing Adobe Flash Player makes no difference: it continues to be absent and Shockwave Flash Object continues to be listed.

Help, Experts, please

Gordon
Gordon_AtherleyAsked:
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JohnBusiness Consultant (Owner)Commented:
Downloading and installing Adobe Flash Player makes no difference: it continues to be absent

Are you downloading from Adobe Home Page. Go to adobe.com, lower right and click on Flash. Install it from there. Do not install from a third party source.

If Flash will not install, open IE, Tools, Internet Options, Advanced and click on Reset. Enable (Check) the top half options and OK.  Go back to the General Tab and Delete Temporary files. Close IE.

When do, shut down, start up and test. Any change?
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zalazarCommented:
You could try the following direct Adobe Flash download link to download Adobe Flash for Internet Explorer.
http://download.macromedia.com/get/flashplayer/current/licensing/win/install_flash_player_19_active_x.exe
After downloading close all Internet Explorer windows.
Then go to the download folder and double-click the executable file to install it.
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JohnBusiness Consultant (Owner)Commented:
With respect, I do not suggest non-Adobe links for downloading Flash as that can lead to the problems that are occurring here.

The only way to download the entire Flash package is to sign a distribution agreement.
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zalazarCommented:
Hello John, I completely agree about non-Adobe links but this link is a direct link from Adobe, the vendor. So it's not a non-Adobe link at all.
Adobe acquired Macromedia.
You could type in your browser "macromedia.com" and you will see that it's redirecting to Adobe.
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JohnBusiness Consultant (Owner)Commented:
I looked at the link and while it may be affiliated with Adobe, it is the whole package and Adobe insists on licensing such downloads. So I would use caution.
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Gordon_AtherleyAuthor Commented:
John

I followed your steps, thanks

I downloaded from Adobe Home Page. Go to adobe.com, lower right and click on Flash. Install it from there. Do not install from a third party source.

Flash did not install. So I followed these steps.

 If Flash will not install, open IE, Tools, Internet Options, Advanced and click on Reset. Enable (Check) the top half options and OK.  Go back to the General Tab and Delete Temporary files. Close IE.

 When do, shut down, start up and test. Any change?

IE walked me through its initial setup.

But Flash is not evident when searched for via IE Tools.

Your thoughts, please

Gordon
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JohnBusiness Consultant (Owner)Commented:
Something appears to be wrong with the operating system

Try running System File Checker. Open cmd.exe with Run as Administrator and run SFC /SCANNOW twice. Allow to complete, shut down, start up and test again.

System File Checker can repair system errors.
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Gordon_AtherleyAuthor Commented:
I ran System File Checker twice.  It reported 'No integrity violation' twice.

Still no sign of Adobe Flash Player.
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JohnBusiness Consultant (Owner)Commented:
Try the following:

1. Uninstall Everything Adobe:  Flash, Shockwave, Air, Reader, Acrobat (if it is installed) - Everything Adobe. Make sure you have any licenses.

2. Restart, install the base Adobe Product (say Reader DC).

3. Now try Flash again. If it installs, install any remaining Adobe software.
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Gordon_AtherleyAuthor Commented:
I have Revo Uninstaller--should I use that or limit myself to the Windows uninstaller?
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JohnBusiness Consultant (Owner)Commented:
Revo uninstaller is the last course of action. My experience with it is that you cannot later install what you uninstalled. I would start with Windows Uninstaller.
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Gordon_AtherleyAuthor Commented:
Revo uninstaller may well have been the cause of my problem with Adobe Flash Player.
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Gordon_AtherleyAuthor Commented:
I'm now wanting to ensure that I can reinstall Adobe Acrobat. So I will resume tomorrow. Thanks, John, for your help so far.
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JohnBusiness Consultant (Owner)Commented:
So long as you have the license for Acrobat, you can safely uninstall it. Also, since you have Acrobat, make sure Reader is not installed as well. You do not need both things.
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Gordon_AtherleyAuthor Commented:
New information.

I have checked the IE's Manage Add-Ons on three other computer: W7*1 and W8.1*2

None of them show Adobe Flash as an available add-on.

But they do show Shockwave Flash Object either as an MS Windows 3rd Party Add-On or as an Adobe add-on.

Could there be a Registry issue on the W7 machine that's giving me the problem?
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JohnBusiness Consultant (Owner)Commented:
I generally never use the registry to fix things. Still it could be a registry error and it could be difficult to say exactly what.

You may have to do a Windows 7 Repair Install. You need the Windows 7 DVD for that.
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JohnBusiness Consultant (Owner)Commented:
Also don't forget that Flash is not separately installable in Windows 8 and up; only in Windows 7 and below.
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Gordon_AtherleyAuthor Commented:
I have to admit that the challenge is getting beyond me.
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JohnBusiness Consultant (Owner)Commented:
It can be difficult. A repair install is the final repair step before backing up the system and reinstalling Windows. Here is a Seven Forums tutorial to help you with this, should you decide to try. Repair install keeps data and programs.

http://www.sevenforums.com/tutorials/3413-repair-install.html
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Gordon_AtherleyAuthor Commented:
I looked at the Seven Forums help. There are many decisions, which make me wary of my lack of knowledge.

So I've decided to get Microsoft's service to take over my computer and fix it. It's costly but effective for people like me.

I should explain that I am a radio show host so my computers are fundamental to my work and wellbeing.

So thank you John
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JohnBusiness Consultant (Owner)Commented:
Thank you for the follow up information and I was happy to help. Good luck with Microsoft and getting the computer working.
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