trouble sending email to cliet hosted by 1and1,com

We are in the process of upgrading Exchange to 2013 and still have a legacy server running.
One client who has their email hosted though does not receive our emails.  It sits in our queue on the legacy server and eventually times out.
Error message does not give a clue of why it is not going it follows incase it is helpful to someone else.
Hermes3 is our 2013 exchange
Hermes2 is our 2007 legacy exchange

Diagnostic information for administrators:
Generating server:
#550 4.4.7 QUEUE.Expired; message expired ##
Original message headers:
Received: from ( by
 ( with Microsoft SMTP Server (TLS) id 8.3.389.2; Tue, 22 Sep 2015
 17:12:14 -0400
Received: from ( by
 ( with Microsoft SMTP Server (TLS) id 15.0.1044.25; Tue, 22 Sep
 2015 17:12:14 -0400
Received: from ([::1]) by ([::1])
 with mapi id 15.00.1044.021; Tue, 22 Sep 2015 17:12:14 -0400
From: Bob Willi <>
To: 'Scott' <>
Subject: RE: Promus email Test 9/22/15 5:05
Thread-Topic: Promus email Test 9/22/15 5:05
Thread-Index: AdD1enJ4x5UDrMsGT4qDsLdq4aALswAANZbA
Date: Tue, 22 Sep 2015 21:12:14 +0000
Message-ID: <>
References: <000401d0f57a$739e3df0$5adab9d0$>
In-Reply-To: <000401d0f57a$739e3df0$5adab9d0$>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach: yes
x-ms-exchange-transport-fromentityheader: Hosted
x-originating-ip: []
Content-Type: multipart/related;
MIME-Version: 1.0
John HausknechtITAsked:
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AmitIT ArchitectCommented:
Are you able to do telnet on server at port 25?
Amit KumarCommented:
Do you have any Send connector created for this domain in.
John HausknechtITAuthor Commented:
When I send a
RCPT TO: any address it returns 550 5.7.1 Unable to relay, but I only have an problem with the customer using the service

When I send it an invalid address at
RCPT TO: it returns "invalid address"

Amit Kumar
Why would I need to set up a send connector for a specific domain?
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AmitIT ArchitectCommented:
5.7.1 Unable to relay, this indicates, you are trying anonymous connection and your connector is not allowing. Are you trying to send email via some application server?
Amit KumarCommented:
are you generating this mail from any device/application.

If yes then you will have to create one receive connector in 2013 to accept e-mails from application/Device's IP address. Check previous connector if you have created in Exchange 2007 which may help you to understand... also sending mail to remote domain will need anonymous authentication on receive connector.

also please verify this e-mail address is that receiving e-mails indeed.
John HausknechtITAuthor Commented:
I forgot to close this out, I opened a ticket with they made a change on their end which resolved the issue.  

Thank for your input.

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John HausknechtITAuthor Commented: resolved this for me so it was actually their solution.  I did not see a way to close this any other way.  I awarded the points to AMIT as they led me to believe it was a setting somewhere, since it wasn't on my end, as far as I could tell, I contacted
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