BSOD - Windows 10


I'm getting the same BSOD in Windows 10 every few days.

Here's the summary. The DMP file and an AIDA system summary are attached.

092715-12625-01.dmp      2015-09-27 9:40:01 PM      SYSTEM_SERVICE_EXCEPTION      0x0000003b      00000000`c0000005      fffff800`fb6e2ca2      ffffd000`24ba20f0      00000000`00000000      ntoskrnl.exe      ntoskrnl.exe+14e240      NT Kernel & System      Microsoft® Windows® Operating System      Microsoft Corporation      10.0.10240.16463 (th1.150819-1946)      x64      ntoskrnl.exe+14e240                              C:\Windows\Minidump\092715-12625-01.dmp      8      15      10240      391,832      2015-09-27 9:41:40 PM      

All system drivers and BIOS - including chipset - are up-to-date. RAM tests OK. I'm wondering about possible issues with the PSU, a Corsair HX1000i. Given that I'm running two GTX980 GPUs, should I have more power?

Thanks in advance for your feedback.

Bradley DorranceHelp Desk AnalystAsked:
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JohnBusiness Consultant (Owner)Commented:
The most likely cause is a driver (for a card or device) in the computer you upgraded from. What make and age is the computer and what OS was on before you upgraded.

Go to your manufacturer's support site and download all the drivers you can for Windows 10, especially BIOS, Chipset and Video. But also any others if they are now.

I must have upgraded a dozen drivers since my upgrade on August 6 (nearly two months ago).
RAM tests are not absolutely reliable. I have seen many cases where the tests found no errors, but exchanging the RAM did get rid of the BSODs for good. So if you have spare RAM, that is worth a try.
About the power consumption: you need a calculator. 1000w sounds a lot, but to make sure, you should visit and calculate.
if you have more than 1 ram stick - test with each one separately

for power calculator, i found this one very good (most indicate more power needed) :

note that aida - nor any software tells us what power supply is installed
maybe this is something for MS ?

***even if you have enough power - it may also  fail; so the only sure test is testing with another one that has enough power
*****you can even hook a lot of devices on a 2nd power supply, if needed (eg all disks, and cd drives ) to lower the draw on the unit
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Bradley DorranceHelp Desk AnalystAuthor Commented:
I'll post more later, but I did a stability test on the PC, with a focus on voltage. Looks good - see the screenshot.voltage test
What did you use to test your RAM? I have had issues that the windows  built-in memory testing utility is unreliable. But memtest86+ has always been reliable. So if you used any other tool that memtest86+, use this tool and retest your RAM again. You'll find it included on the UBCD:

If the RAM is fine, check your video driver again. Are you using the newest drivers directly from nVidia, or are you using the driver you got via Windows update?
JohnBusiness Consultant (Owner)Commented:
Also please post back about the age of the computer - how old is it?  Old video cards have had issues when upgrading to Windows 10 and drivers have not been available. I have such a system.
The GTX980 is not that old ;)
Bradley DorranceHelp Desk AnalystAuthor Commented:
Attempting to answer all questions folks have come back with:

1. As stated in the original post, all drivers and BIOS are up-to-date.
2. The GTX980 video cards are very new. In fact, they're part of the generation of video cards with full DirectX 12 support.
3. RAM has been tested with MemTest, widely acknowledged as the best software in its class. No errors or issues detected.
4. The computer itself is a custom build with very new components. Everything is working fine with Windows 10.
5. I tried both recommended PSU calculators, and it seems I have enough overhead that I shouldn't be experiencing any power issues with my 1000 watt Corsair PSU.
JohnBusiness Consultant (Owner)Commented:
The error is a motherboard or driver error, so something seems not to be compliant.
But which drivers did you use, the ones you get through windows update or via nVidia?
Bradley DorranceHelp Desk AnalystAuthor Commented:
ASUS says the motherboard is Windows 10 compliant:

...and I've used only the Nvidia-supplied video drivers,
Uninstall the nvidia driver software and use the Windows updates version.
JohnBusiness Consultant (Owner)Commented:
You might wish to give ASUS Support a call. If ALL the hardware is good and working properly, then Windows 10 won't crash like that.

They may ask you to reinstall Windows so be ready for that.
Bradley DorranceHelp Desk AnalystAuthor Commented:
Already nuked and paved, reinstalled Windows.
could be a windows 10 problem, or driver
JohnBusiness Consultant (Owner)Commented:
I think there is something wrong with the computer hardware.

Contact ASUS Support about the motherboard.
Contact NVidia Support about the video chip and driver.

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