exchange 2010, outlook

i have a user who is complaining that his c drive is getting full. he has 4 or 5 times closes the outlook and deletes .ost file, but when he deletes email , it says drive is full. he has outlook installed on his laptop

I recreated his outlook profile, it didn't help

I tried to move his .ost file to d drive  through advanced setting in mail icon it is greyed out .when I try to browse .

his space on c drive fills up quickly
pramod1Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Mal OsborneAlpha GeekCommented:
You COULD turn off caching. That way there will be no .OST file.
0
pramod1Author Commented:
he is in online mode
0
Mal OsborneAlpha GeekCommented:
In that case there should not be a .OST file.
0
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

pramod1Author Commented:
there is .ost file
0
systechadminConsultantCommented:
You will need to first close the outlook, open mail icon from Control panel, then email account settings, disable the cache mode, click ok and close all. Once again open the mail and go to Advanced settings, Click "Disable Offline Use" once it is done, browse option will work then you can create the OST on different drive.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.