Please help, ASAP! At Client NOW.
I have a client that is having real trouble with QuickBooks, running very slow at times, but not all the time... intermittent internet issues, with the spinning wheel of windows death...
We were having major issues with slowness, because one workstation, that a person worked on, was the main file for QuickBooks, so we MOVED the main file for QuickBooks to a brand new Dedicated Workstation, no one uses it. They are sharing the file with 2 or 3 users, we have licensing for all.
We replaced the switch, which was old, put in Wireless Linksys SE3008 & put in Wireless Linksys EA3500, we are using wireless & I have many times before used QuickBooks over wireless with NO trouble... QuickBooks is telling us we need to hard wire, which is really NOT a viable option.
As for internet it goes down intermittent where the wheel just spins & they have to wait & wait for web pages to come up... not necessarily at the same time as QuickBooks issues.
QuickBooks will shut them down intermittently, disconnect them & shut down.
NOT really sure what to check for this intermittent issue internally on the network? Is there a tool I can run that will show traffic or something that would be causing these issues??
Please help asap, I am at client now... Thanks!