Adobe Acrobat Pro Can't rotate pdf pages


I'm troubleshooting an issue with Acrobat Reader Pro but can't find a solution. The new Acrobat Reader DC free version is able to perform this function. When a user attempts to rotate a  page the following error appears.

"Acrobat could not perform recognition (OCR) on this page because: This page contains renderable text"

Running Version Adobe Acrobat XI Pro (11.0.12)

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Katie PierceCommented:
How is the Rotation being attempted? Ctrl + Shift + R ?
Joe Winograd, Fellow&MVEDeveloperCommented:
> When a user attempts to rotate a page the following error appears.

I don't think that error is occurring when the user attempts to rotate a page. It is likely occurring when the user attempts to OCR the page — what Acrobat XI Pro calls Text Recognition. The reason for the error is that the document already has text, so Acrobat is balking at the request to OCR it in order to create text — it is smart enough to know that text is already there.

For example, I reproduced your problem here by trying to perform Text Recognition (OCR) in Acrobat XI Pro on a PDF file that was created from a Word file with the Acrobat plugin, so it already has text:

Acrobat XI Pro could not OCR
However, doing a Rotate in Acrobat XI Pro on the that same PDF works fine:

Acrobat XI Rotate
Regards, Joe

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gustavomor02Author Commented:
Great Explanation really cleared things up.
Joe Winograd, Fellow&MVEDeveloperCommented:
I'm glad that cleared it up for you. Regards, Joe
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