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I made the following two changes<br />
<br />
1. &nbsp;The domain administrators group was not granted permissions on the RDP-Tcp Configuration. &nbsp;So I granted those permissions<br />
2. &nbsp;I made the changes you recommended &nbsp;in this paragraph:<br />
<br />
Then please open &quot;Remote Desktop Session Host Configuration&quot; from the Start Menu<br />
Get the properties of &quot;RDP-Tcp&quot; and click the tab Remote Control<br />
Set this to Use remote control with the following settings and define e.g. Require users' permissions and interact with this session.<br />
<br />
I believe it was the permissions issue that fixed. &nbsp;Thanks!
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I made the following two changes

1.  The domain administrators group was not granted permissions on the RDP-Tcp Configuration.  So I granted those permissions
2.  I made the changes you recommended  in this paragraph:

Then please open "Remote Desktop Session Host Configuration" from the Start Menu
Get the properties of "RDP-Tcp" and click the tab Remote Control
Set this to Use remote control with the following settings and define e.g. Require users' permissions and interact with this session.

I believe it was the permissions issue that fixed.  Thanks!

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You're welcome and thanks too.<br />
Very good to hear that the issue is fixed.
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You're welcome and thanks too.
Very good to hear that the issue is fixed.

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<div class="content wysiwyg-content">
I'm never used shadowing in terminal services and was reading about how to use it. &nbsp;I've remoted into my terminal server as the admin, launched Remote Desktop Services Manager, right clicked on the user I want to shadow and selected remote control. &nbsp;When I do that, i get a window asking me to choose the disconnect keystrokes. &nbsp;I click OK and nothing happens. &nbsp;<br />
<br />
Am I missing something? &nbsp;I would expect a window to popup allowing me to see the user's terminal session.<br />
<br />
Thanks very much
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I'm never used shadowing in terminal services and was reading about how to use it.  I've remoted into my terminal server as the admin, launched Remote Desktop Services Manager, right clicked on the user I want to shadow and selected remote control.  When I do that, i get a window asking me to choose the disconnect keystrokes.  I click OK and nothing happens.  

Am I missing something?  I would expect a window to popup allowing me to see the user's terminal session.

Thanks very much

Shadowing in Terminal Server 2008 R2 not working

Windows Server 2008 and Windows Server 2008 R2, based on the Microsoft Vista codebase, is the last 32-bit server operating system released by Microsoft. It has a number of versions, including including Foundation, Standard, Enterprise, Datacenter, Web, HPC Server, Itanium and Storage; new features included server core installation and Hyper-V.

Windows Server 2008

Remote access may refer to the connection to a data-processing system from a remote location, for example through a virtual private network remote desktop software, terminal emulation, or the activation of features of a business telephone system from outside the business's premises.