how to reset administrator's password for Axway securetransport product.

I have a axway securetransport product installed on my linux machine. I don't have the administrator's password in record. Is there a way I can reset it.

I was able to stop the service and start the service without problem.

Jason YuAsked:
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mkadmin adds new admin user to system that you can use to manage rest.
Jason YuAuthor Commented:
you mean add a new operation system user?
no. add new application admin.
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Jason YuAuthor Commented:
I don't have any account to log into the software administrative interface, how could I do it?
Mohammed KhawajaManager - Infrastructure:  Information TechnologyCommented:
Default username/password is setup/setup
If you are still having issues then contact Axway
"mkadmin" linux command is included in axway software package.
you just run it, it shows help text on how to create new web admin

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Jason YuAuthor Commented:
Hi, gheist:

Thanks for your help, I found the command and reset the admin's password but it still says the password error. Then I created a new account, but i couldn't use the new account to log in. Do I need restart the securetransfer service?

[root@sft ~]# which mkadmin
/usr/bin/which: no mkadmin in (/usr/kerberos/sbin:/usr/kerberos/bin:/usr/local/sbin:/usr/local/bin:/sbin:/bin:/usr/sbin:/usr/bin:/root/bin)
[root@sft ~]# locate mkadmin
[root@sft ~]# /usr/local/SecureTransport/bin/mkadmin
mkadmin: Enter administrator account name: [admin]
mkadmin: Enter administrator password:
mkadmin: Retype administrator password:
mkadmin: Passwords do not match.
mkadmin: Enter administrator password:
mkadmin: Retype administrator password:
mkadmin: Administrator "admin" successfully updated.

[root@sft ~]# /usr/local/SecureTransport/bin/mkadmin
mkadmin: Enter administrator account name: [admin] jasony
mkadmin: Choose administrative role:
    1) Master Administrator
    2) Setup Administrator
    3) Account Manager
    4) Application Manager
    5) Delegated Administrator
    6) Database Administrator
mkadmin: Create administrator 'jasony' with role 'Master Administrator'? [y]y
mkadmin: Enter administrator password:
mkadmin: Retype administrator password:
mkadmin: Administrator "jasony" successfully created.

[root@sft ~]#
Jason YuAuthor Commented:
Please see the error showed in the attachment. thanks.
Make a new user
yes, restart
if it does not work ask axway why...
Jason YuAuthor Commented:
what is the administration port number?

I tried port 444 but it doesn't open any webpage, however on my test server, I was able to open a webpage, please advise.
Jason YuAuthor Commented:
Hi, Gheist:

Thanks for your last post, it helped me resolve the issue on my test instance. After I created a new administrator account, I was able to log in from the interface.

However, on my production server, I couldn't open the administrator's logon page which has the same port number, how could I troubleshooting this error,

No idea, nor related to adding new axway admin.
Jason YuAuthor Commented:
This has been resolved by restart the admin script and reset the password, thanks for help.
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