filemaker server admin console and bonjour

THe admin console will not load and I am seeing in the event log on windows 2012 r2

Client application registered 2 identical instances of service WIN-E8JHS96D9O3\032-\032Web\032Publishing\032Tools._http._tcp.local. port 16000.

How do I fix this
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HalCHubAsked:
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Will LovingPresidentCommented:
First, you need to say what version of FileMaker Server you are using.

Second, without knowing the specifics of what is going on, I would suggest a solution that often helps with troublesome FileMaker Server issues. Those issue are most commonly associated with a too recent version of Java being installed.

Try uninstalling all versions of Java are installed - check under the Java Control panel - restart and then install the correct version of Java for that version of FM Server. http://help.filemaker.com/app/answers/detail/a_id/13465/

A more complete way - because the FM Server installer will install both Bonjour and the correct version of Java is as follows:

1. Have everyone quit Filemaker Pro so there are no clients connecting to the server
2. Go to Control Panel > Administrative Tools > Services > FileMaker Server ; highlight and click Stop
3. Uninstall FileMaker Server and Bonjour all versions of Java
4. Go to Program Files > FileMaker and drag the FileMaker Server folder to the desktop.
5. Restart computer
6. Install FileMaker Server and any updates. Bonjour and Java should be installed automatically.
7. Try logging into the Admin Console
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HalCHubAuthor Commented:
Thank you for the quick reply,


I did all that and now all i get is      Please wait while FileMaker Server Admin Console starts...
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Will LovingPresidentCommented:
Completely deleting the FileMaker Server folder from Program files and uninstalling Java are critical parts. Are you certain you uninstalled Java and have the correct version installed? Java is almost always the cause of this issue. And again, what version of FMS are you running?
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HalCHubAuthor Commented:
yes I have java 8 14.2 of fms
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Will LovingPresidentCommented:
Filemaker 14 uses port 16001 instead 16000 used by previous versions, so to start the FMS Admin console you need to use http://localhost:16001
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HalCHubAuthor Commented:
I know that I am on the server and and using http://localhost:16001 and I am geting start.jpg
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Will LovingPresidentCommented:
1. Your original post indicated that you were using port 16000, not 16001. Check to see if Windows Firewall or any other virus protection software is turned on and temporarily turn it off. If Windows Firewall (or other) was on and turning it off fixes the issue then you need to put in exceptions for FileMaker Server and the various ports that FM Server uses. See: http://help.filemaker.com/app/answers/detail/a_id/14402/

2. check out this knowledge base article though I think you've already covered most of the bases: http://help.filemaker.com/app/answers/detail/a_id/13591/

3. Call FileMaker Technical support. There is no charge for installation related issues. They will probably have you do what I've already suggested but may be privy to some additional know issues or insights.
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Will LovingPresidentCommented:
So what did you determine was the issue?
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HalCHubAuthor Commented:
I just went ahead and rebuilt my OS it takes on 20 minutes since I use virtual machines :)
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