Link to home
Start Free TrialLog in
Avatar of Compuit1
Compuit1

asked on

Outlook default program (Microsoft exchange administrator has blocked you version of outlook)

I have a new 2012 terminal server installed with Office 365 minus Outlook 2013. Outlook 2010 is installed due to the absence of Outlook 2013. The system is running well and Outlook clients connect to their legacy Exchange server OK and all is functional. However a Legacy application launched on the Terminal Server also uses email as defined by Outlook. The application complains saying Microsoft exchange administrator has blocked you version of outlook. This application just determines the default mail client and uses it accordingly. Now when I check the default mail client under "Control Panel" Default Programs, also under IE Programs it shows the Outlook (Desktop) which is good except the icon appears to be Outlook 2013? Further down under IMAPI the Outlook 2010 icon appears so assume this is correct.

See image below.




User generated image

Searching called for registry checks but from what I can see all is OK. Outlook is set as default.

User generated image
Also the registry appears to be pointing to the correct place.


User generated image
OK so how do I confirm that Outlook 2010 is the default client as far as the server is concerned? Should I carry out a repair of Outlook 2010 because the default programs do not allow me to choose Outlook 2010 as the default and I am not sure why Outlook 2013 shows up when it has not been installed / disabled?

Should I do the the following as recommended by some to resolve the default program issue?

 Browse to the following location:

    C:\Program Files\Common Files\System\MSMAPI\1033

Next, delete MSMAPI32.DLL, when you start Outlook 2010 the file will be recreated by Outlook upon launch, and ask you to set the application as the default.

Note, if I type "Outlook"  in the run field of the server, Outlook 2010 fires up which tells me the association / default is correct.
SOLUTION
Avatar of santhoshu
santhoshu
Flag of India image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
ASKER CERTIFIED SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Thanks for the update Compuit1.
Avatar of Compuit1
Compuit1

ASKER

The solutions offered resolve Outlook Default setting and association but do not explain why the application could not find the mail MAPI settings on a working 2012 R2 terminal server installed with Outlook 2010. Specifying Internet mail settings in the application facilitated email functionality. This is normally not required.