Black screen after Windows 7 pro upgrade

After doing the "free" Windows 10 pro 64 bit upgrade my client gets black screen.

Suggestions?
Lee RobertsIT ConsultantAsked:
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Meet FalseCommented:
80% caused by NVIDIA or AMD card driver, try to make a clean install by ISO file
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JohnBusiness Consultant (Owner)Commented:
Did the Windows 10 install complete? It needs to have completed before you can do a fresh install with Windows 10.

http://www.microsoft.com/en-us/software-download/windows10

Look on the computer manufacturer's support site to see if you can download BIOS, Chipset and Video drivers for Windows 10 for your machine.
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nobusCommented:
maybe best to roll back to the previous OS, and wait a bit for better updates and drivers
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Lionel MMSmall Business IT ConsultantCommented:
Boot into safe mode; once in safe mode uninstall the video drivers and video software; once you have uninstalled it reboot-you should no be able to get into Win 10. You can now go the video card web site and get latest drivers.
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Lee RobertsIT ConsultantAuthor Commented:
I am writing this so that others who may run into this situation can have a solution (sort of).

The computer wouldn't boot into safe mode (it is a newer machine and the F8 safe mode hotkey doesn't work because of the speed of loading Win10. The problem was absolutely related to the video drivers.  Because the computer wouldn't boot into Win10 the normal rollback wasn't an option.  Because it was a "free upgrade" to win10 I didn't have installation media.

I was able to create the media by going to https://www.microsoft.com/en-us/software-download/windows10.  Booting to a USB created by the tool I was able to "Revert to previous build" which was Windows 7.  

Hope this helps others.  Thanks to all who took the time to reply to my post.
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JohnBusiness Consultant (Owner)Commented:
I think we helped you with the media creation tool and the lack of compliant drivers that you used as information. So then you take ALL the credit for the solution?
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Lee RobertsIT ConsultantAuthor Commented:
The only solution.
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Lionel MMSmall Business IT ConsultantCommented:
You say in your comment that the problem was the video drives (The problem was absolutely related to the video drivers) which is EXACTLY what I suggested you address. If you needed help to get into safe mode then you should of let me know that. Win10 has more than one way to get into safe mode.
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Lee RobertsIT ConsultantAuthor Commented:
Sorry guys, I did check the box for all of you, not sure why it put me as the solution, can I change it?
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LeeTutorretiredCommented:
I've requested that this question be deleted for the following reason:

Not enough information to confirm an answer.
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Lionel MMSmall Business IT ConsultantCommented:
user mistakenly choose his own solution however in his final comment he says it was video driver issue which is what I recommended he address with my provided solution so I did give him the needed solution
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nobusCommented:
Southmod - the first  4 posts are rewarded 0 points? ?  is that correct?
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