Printing Autthentication error with Dell 2155cnd printers

Have a Dell 2155cnd laser MFP  printer.  Connected to a Dell Optilex running Windows 2007 Pro.  The computer is on a Windows 2008R2 network.  The printer is connected to the printer directly via a USB cable not Ethernet .  the printer is not shared.  The user was messing with settings trying to improve color printing she said and not sure if that is when the following error started to occur.

When she tries to print a test page or any other document from the computer to the printer it gives her  "authentication error 016-757"   She can scan from the printer/MFP too her computer.  I remotted in and could open the Dell printer tools that were installed when she setup the printer and it can print a page from its utilities.    I had her remove and reinstall the printer/MFP using the CD from Dell.  Still same error.

Since the computer prints to the printer from the Dell Utility Tools that were installed during setup but not Word, Excel test page etc. I assume it is a Windows  issue  but have never run into this kind of authentication error printing.  It is out of warranty and Dell was not help.  Any suggestions ?
to2007Asked:
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hdhondtCommented:
I found a suggestion here. On the printer, go to the Admin menu > System Settings and turn off Colortrack mode. As you are remote, you will have to talk the user through it. It's listed on page 193 of the user manual. It can also be done from the printer's web interface - but you need a network connection for that.

If that fails, before reinstalling the printer, get her to completely remove the old driver. First check in Control Panel > Programs & Features. If it's listed there, uninstall it. If it's not there, go to Devices & Printers. First delete the printer. Then, select any other printer driver, and click on Print Server Properties. Click the Drivers tab, and remove the printer from the list. Then a reinstall should work.

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