Internet speeds are down due to Network spikes

We are having issues with our internet being slow at times.  We have 10 megs.  I contact our ISP and they tested the speeds and stated they are fine, but they are seeing spikes on our network.  

We have Spiceworks Network monitor and obviously Task manager.  What should we use to identify the spikes?
J.R. SitmanIT DirectorAsked:
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Kaiser AnwarCommented:
few things to check to make sure they are good would be speed and duplex settings on the router and you can download Solarwind as a trail and use that to monitor the bandwidth - pretty easy tool
J.R. SitmanIT DirectorAuthor Commented:
I don't manage our router ISP does
Qlemo"Batchelor", Developer and EE Topic AdvisorCommented:
Spikes are no issue - because they are short by nature. Sustained bandwidth usage, or a extensive amount of request (there is no relation necessarily between both), are what you are looking for.
To get more info about the actual bandwidth etc., you need to have access to the router's statistics, e.g. via RMON or SNMP.
Other than that, you need to be able to intercept ISP traffic. This can be done at the switch level, by using a monitoring port (which mirrors all traffic of another port) or with other features of the switch (Cisco NetFlow, ...).

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J.R. SitmanIT DirectorAuthor Commented:
Thanks.  This is above my skill level.  I'll get my outside support company to run some test.
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