IE often runs slow and freezes, Windows Resource Protection found corrupt files but was unable to fix some

hydrive1902
hydrive1902 used Ask the Experts™
on
Hi, I notice often it seems IE runs slow on my laptop (fairly new HP laptop with windows 8.1)

Today I had to print a shipping label as I usually do, and after I paid for the shipping label I pressed download pdf, and it successfully downloaded the pdf label. However it did not open, it said "running security scan" and it froze on that for about 3 minutes.

I rebooted the computer and figured I would try again. I got the same results. Finally after 3 minutes the pdf file opened and I was able to print the label.

I did a google search for "security scan freezing" and came across a post which suggested running command prompt as admin, then typing sfc /scannow. I did that and after it finished scanning it gave me the following message:

"Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios."

I opened the cbs.log but there is a lot of log notes written but I am not sure what they mean. Attached is a copy of the log,
CBS.log
 any suggestion on how to fix is appreciated.
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Most Valuable Expert 2013
Commented:
Can't really see any issues with the CBS log - as a general rule only get concerned if you see "Error" after the timestamp on any lines - all of your entries are "Info" reports.

If this is a recent issue try applying this Hotfix - if it doesn't install you don't need it
September 2015 update to fix Windows or application freezes after you install security update 3076895
Top Expert 2013
Commented:
i have noticed freezing also regularly.
i don't have a solution yet, other than closing the window and restarting the download; that usually works

you can also try disabling the security scan :  http://theitbros.com/disable-ie9-running-security-scan/
Most Valuable Expert 2015
Commented:
I'd test the HD using the disk manufacturer's diagnostic utility. If it tells you you the disk is bad, replace it, or get help from HP as then you may still have warranty. Also test the RAM using memtest86+. You can find both tools on the UBCD:

http://mirror.sysadminguide.net/ubcd/ubcd535.iso

Disable Secureboot in the BIOS in order to be able to boot from the CD.

If your HD is an SSD, then download the SSD manufacturer's utility from their website and run that. Also use it to make sure the firmware is up-to-date.

Author

Commented:
thanks  everyone, I still often have the issue occur, but sometimes it does not occur. will give your idea a try rindi.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial