Out of Office Issues

We are currently unable to turn on out of office in both outlook and OWA. In outlook I am getting the "You automatic reply settings cannot be displayed because the server is currently unavailable" I did the autoconfiguration test and there were no errors. It was working. I recently was trying to get HTTPS redirection working, and I changed the URL in the default website and the error pages, but I have changed these settings back with no success. I tried entering the OOF URL from the test results and it doesn't seem to resolve. I believe it may be an IIS issue? We are currently running Exchange 2010 on a Server 2012 R2 box and 2013 clients.
Josh RoweAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Josh RoweAuthor Commented:
This is the error I get when entering the URL returned in the autoconfig results.
2015-10-06-11_31_38-smctnv-email01--.jpg
0
Josh RoweAuthor Commented:
I have been trying a few different things, and I have worked out I can still enable and disable the out of office settings via powershell.
0
Miguel Angel Perez MuñozCommented:
1
Making Bulk Changes to Active Directory

Watch this video to see how easy it is to make mass changes to Active Directory from an external text file without using complicated scripts.

Josh RoweAuthor Commented:
How risky is resetting the EWS directory? It says I need to reconfigure the virtual directory, but I am not sure what to reconfigure. Am i just replicating the settings currently in the directory?
0
Miguel Angel Perez MuñozCommented:
No, you delete virtual directory config and files and recreates. You must to reconfigure auth method and other stuff (like external and internal url).
Running Get-WebServicesVirtualDirectory you can take note of your current config and recreate: https://technet.microsoft.com/en-us/library/aa998810(v=exchg.160).aspx
0
Josh RoweAuthor Commented:
I ran the command. The information returned is Name: EWS (Default Web Site), Server: SMCTNV-EMAIL01 and InternalURL: https://smctnv-email01.sunmetals.com...

Is this the only information I would need to take not of, or is there more verbose information listed somewhere else I need to be aware of?

Sorry to be pedantic, I have not spent much time messing around with this side of exchange before, and need to be sure before I change something that's going to affect multiple areas of our email system.
0
Miguel Angel Perez MuñozCommented:
You must run command "Get-WebServicesVirtualDirectory | fl" to get full detailed configuration
1
Josh RoweAuthor Commented:
I have reset the virtual directory and it hasn't made a difference unfortunately. I tried it a couple times, I also tried creating a new EWS folder which did not work. Is there any way to generate a new folder with the asmx and webconfig files?
0
Josh RoweAuthor Commented:
I managed to fix this. Turns out during some earlier testing with redirection and error pages, it added an absolutepath to one of the custom error pages I created into the web.config file in the wwwroot folder. So I first copied the web.config file. Then edited the copy back to its defaults, renamed the current web.config to web_old.config and the modified copy  to web.config. Then did an iireset (as admin) and suddenly everything sprung back to life. Out of Office worked again, and so did the scheduling assistant (another issue I found as a result of this of entry in the config file). I then put back in the some lines for the redirection and it all still worked.
So long story short, resolved by removing any absolutepaths in the web.config file.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Josh RoweAuthor Commented:
Found the resolution myself. Turned out to be an issue relating to absolute paths in the config file. Good information from Miguel Angel Perez Muñoz on resetting the EWS virtual directory. Unfortunately though it didn't resolve my issue as I have read it has done for other people with similar issues relating to Out of Office.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.