I have purchased a Dell laptop for my client, which is having freezing problem with Dragon Naturally Speaking 13. After a voice command such as "Close Window", it freezes itself and Word and Excel. He can close Dragon from task manager and the rest of the applications will recover.
My problem is, the minimum system requirements for Dragon is Intel Core Duo 2.2 GHz, I purchased his laptop with Intel core i7-4500U Processor 1.8 GHz 2.4 GHz, and Nuance Support says that it does not meet the minimum requirement so they are not willing to support it, which makes no sense to me. (1.8GHz is lower than 2.2, they said.)
How could I convince them that the processor is certainly fast enough, and it is other issues? I have since clean installed OS on this laptop and reinstalled Dragon just to make my point, but Nuance stick to their "Processor does not meet System Requirements" opinion.