Connecting to Cisco VG224 for the first time

I am trying to connect to a Cisco VG224 via console cable with USB to Serial adapter. Configured both the port and the putty session with the following. But not able to connect. Re-Installed the drivers for the adapter and still nothing.

COM4
9600 baud
8 data bits
1 stop bit
no parity
no flow control
Leah WhitneyAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Eng. Nidal KamalInformation ConsultantCommented:
Good day,

Can you support me with print screens of Device Manager of the PC running putty?
Please make sure to expand Ports (Com & LPT).
Moreover, please provide a screenshot of port settings on USB to Serial adapter port.
Another print screen of Advanced port settings.  

Waiting for your kind feedback.
0
Leah WhitneyAuthor Commented:
I have attached the settings
0
Eng. Nidal KamalInformation ConsultantCommented:
Good day,

Please make sure print screens have been uploaded and attached.
0
Get expert help—faster!

Need expert help—fast? Use the Help Bell for personalized assistance getting answers to your important questions.

Leah WhitneyAuthor Commented:
Apparently I didn't hit upload, here it is. :)
Capture.JPG
0
Eng. Nidal KamalInformation ConsultantCommented:
Good day,

The setting on PC looks fine. Make sure it matches both Putty and  Cisco VG224 .

Please do a default settings reset on Cisco VG224.

BTW, Console Session Not Accepting Key Strokes
This issue can be due to any of these reasons:
•      Difference in baud rate and the bits per second value
•      Bad console cable
•      Scroll lock option is enabled on the keyboard (make sure that the scroll lock key is disabled on the Keyboard)
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Leah WhitneyAuthor Commented:
stupid question, how do you do a default settings reset?
0
Eng. Nidal KamalInformation ConsultantCommented:
You need to break into rommon on the switch while booting. Then use the set BAUD 9600 and reset. Reset your connection into switch to 9600 then and reconnect.
BAUD is case sensitive in rommon. You can see this below, where it adds baud at the bottom of the rommon variables but doesn’t change the original at the top
switch: set  

BAUD=115200
BOOT=flash:c3750-ipbasek9-mz.122-58.SE2.bin
CLEI_CODE_NUMBER=CNMWN00ARA
MAC_ADDR=00:12:01:C6:62:80
MODEL_NUM=WS-C3750G-48PS-S
MODEL_REVISION_NUM=A0
MOTHERBOARD_ASSEMBLY_NUM=73-9365-07
MOTHERBOARD_REVISION_NUM=A0
MOTHERBOARD_SERIAL_NUM=FOC084221W9
POWER_SUPPLY_PART_NUM=341-0108-01
POWER_SUPPLY_SERIAL_NUM=PAJ08420748
SDM_TEMPLATE_ID=0
SFP_MODULE_BOARD_ASSEMBLY_PART_NUM=73-7757-02
SFP_MODULE_BOARD_REVISION_NUM=A0

SFP_MODULE_BOARD_SERIAL_NUM=CAT08390EXQ
SWITCH_NUMBER=2
SWITCH_PRIORITY=1
SYSTEM_SERIAL_NUM=FOC0844U06H
TAN_NUM=800-25408-01
TAN_REVISION_NUMBER=A0
VERSION_ID=01
-- MORE --

switch: set BAUD 9600

Rommon mode is the most basic capacity a router can function in. When a router boots into rommon mode it either means that it has no IOS image to boot from or that you have interrupted the router boot process with an interrupt key stroke. The key strokes on Windows are usually holding down the control and break keys (break can sometimes require a function key to be held down also).
0
Leah WhitneyAuthor Commented:
Turns out it was a bad console cable. We tried two different ones shipped out from the company we bought the vg224 from. They are not Cisco branded cables. Once we located a Cisco branded cable all is working.
0
Eng. Nidal KamalInformation ConsultantCommented:
Thanks for the update, I was happy to help.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Voice Over IP

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.