Sage Line 50 Crashes when Emailing

I am currently unable to email from Sage Line 50.

When trying to email invoices (or even test the email capability in the Report Designer) I get as far as the step 5 of 6 (processing) and then a Windows error appears "SBDDesktop.exe has stopped working" (see attached image)...
Sage Error Message
I am using version 20 (aka 2014) on Windows 8 and Windows 8.1 with the data on a network.

I have previously used the same version of Sage (with all updates performed) and it worked successfully but I have recently moved from Windows 7 to Windows 8 machines and none of them are working.

Thanks in advance for suggestions/assistance.
LVL 1
JedNebulaAsked:
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Bruce DenneySage 50 Consultant and IntegratorCommented:
Are you emailing via Outlook, MAPI or SMTP

If outlook what version are you using is it 64 bit or 32 bit, is it the same version as you were using before.
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JedNebulaAuthor Commented:
Hi Bruce,

We are using the same version we were using before - namely 32bit versions of Outlook.

I used to put a copy of the email in the Drafts folder (as we change the Subject Line and other details before sending). I have changed it to the MAPI method - Sage does not crash but the email does not go out either so have changed back to the Outlook method now.
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Bruce DenneySage 50 Consultant and IntegratorCommented:
Which version of Outlook 2010? 2013, 97... office 365?

Right click on a word document in explorer and choose send to mail recipient, does it open in outlook for sending okay?
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JedNebulaAuthor Commented:
Hi,

We're all using the same version. Outlook 2013.

Also, your test you suggested, the file attached to an email with no issues.

Kind regards
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Bruce DenneySage 50 Consultant and IntegratorCommented:
Do you have more than one profile in Outlook
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JedNebulaAuthor Commented:
Hi Bruce,

Each machine generally only has the one profile.

Jed
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JedNebulaAuthor Commented:
Just to give you a little more information, I am now running the SBDDesktop.exe as Administrator and in Windows 7 comparability mode. It seems to get a little further but still hangs at the point where the Step 5 of 6 appears...
Invoices Print, Preview and Export fine. This is trying to Email from the Preview screen.
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Bruce DenneySage 50 Consultant and IntegratorCommented:
I would reinstall Outlook and Sage50, they clearly are not getting on.

Do a clean uninstall of Sage 50
http://www.makingithappen.co.uk/sage-50-guides/clean-reinstall.htm

then uninstall Outlook

Reinstall Outlook, make sure it is the 32 bit version
Reinstall Sage 50
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JedNebulaAuthor Commented:
Hi Bruce,

Thanks for the suggestion. I'm fairly reluctant to do that as I have the same issue on all three machines and each one of them are reformatted machines so the installs were already fresh (and all 32bit Office installs).

Interestingly, I've checked my old machine (the Windows 7 one) and it is running Outlook 2013 with the same version of Sage and emails fine.
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JedNebulaAuthor Commented:
Hi,

This one has now been fixed. Playing with the Comparability Mode setting and the 'Run as Administrator' setting sorts this out. The combination that worked for us is...

Run As Administrator = False
Compatibility Mode = Windows 7

This worked immediately.

Hope this helps someone out in the future.
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JedNebulaAuthor Commented:
We sorted this one out ourselves. Many thanks to all those who gave input.
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