folders and file problems

Not sure how to describe this problem.  It involves download pdf and excel files from AOL.  I download an attachment from an email and save it in a folder.  If the file name is longer than like 15 characters it will not save into SOME of my folders.  If I rename it to less than 15 it will save.  If I create a new folder inside the folder I cannot save correctly to, and leave it at more than 15 characters (the original attachment from the email) it saves just fine.  So here is another issue.  If I create a folder that is called "Test" and save the excel or pdf file to it from the email it works fine.  If I create a folder called test and like 30 characters behind it the file will not save correctly.  When I say does not save correctly I mean that it drops the last several characters of the file and the extension.  If I wanted to save a file called:  54384938496ghhdf834.pdf it will save it as 54384938496h without the extension.  I might be missing something in explaining this because it is quite confusing to me.
mkramer777Asked:
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Brian BEE Topic Advisor, Independant Technology ProfessionalCommented:
There may be more than one factor here. There is a limit to length of the filename plus the path of folders where the file is stored. For example c:\users\documents\my documents\downloads .... etc. However that doesn't explain why putting a subfolder in the "bad" folder works for you.

To get your email client out of the picture, can you take the "long" file from the subfolder and copy to the "bad" folder? If that doesn't work then the problem is not related to your email client.

By the way, in case it is related, what email client are you using?
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David Johnson, CD, MVPOwnerCommented:
1. is the underling file system NTFS
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web_trackerComputer Service TechnicianCommented:
often it is due to a character limit that prevents you  from naming a file with that many characters. If you add up the number of characters of the folder and the sub directories, of that folder and add the number of characters in the name of the file, if they exceed the number of characters the name of the file will be truncated.
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nobusCommented:
what is holding you from using names with less than 15 characters?
that is what i would do

other than that - try running sfc :scannow from an elevated command prompt
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mkramer777Author Commented:
FYI.  Not sure why this is happening on his new laptop and not on his old one.  He has the same folders on the old as the new and the old does not have this issue at all.
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nobusCommented:
maybe a different OS ?
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Brian BEE Topic Advisor, Independant Technology ProfessionalCommented:
Please let us know how the manual test I suggested works out.

I would also second the recommendation to scan the disk for errors.
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Brian BEE Topic Advisor, Independant Technology ProfessionalCommented:
I see you have answered the question the same way as last time. Last time you did this, the mods reopened the question. Could you please review all the answers given and give a comment on your solution? Particularly my first one, which suggests the same solution as the answer you accepted as correct.
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mkramer777Author Commented:
I answered the question myself with Experts help.
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Brian BEE Topic Advisor, Independant Technology ProfessionalCommented:
Great. My objection was you picked an answer that says the same as mine and I answered first. So EE usually asks you to give credit where it is due. If you think we both helped, you can do that as well. See the links the mod has posted if you need help doing that.

Although it may be clear to you why you picked the answer you did, it isn't always clear to someone else reading the site who may have the same problem. That is why EE asks you to provide some feedback when you pick your solution(s).
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mkramer777Author Commented:
OK.  So I will give half of the points to each.   I'm not sure how to do that now.
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nobusCommented:
use the request attention, and ask a mod to reopen it, or reassign the points
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mkramer777Author Commented:
Not sure exactly where I can reassign points.  Can you let me no where to navigate on the website to do that?
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nobusCommented:
use the request attention, and ask a mod to reopen it, or reassign the points
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Brian BEE Topic Advisor, Independant Technology ProfessionalCommented:
See the link above on how to accept multiple solution.
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