Lync 2013 Response group user not getting calls.

Hey all,
 I had to add a user to a response group this morning and I cannot get her phone to ring as part of a response group. I can add and remove other users and it picks them up within a minute or two but not this account. I have check the privacy settings in her lync client, compared her accounts to other accounts that are working, made sure she isn't set to do not disturb, etc etc, the response group is set to attendant and is informal. I have tried changing both of those settings as well and when in formal had her go sign in to be a part of the group. nothing seems to work. all other phone functionality is working for her.

Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

AmitIT ArchitectCommented:
Use lync 2013 logging tool. That will help you find the cause for this issue.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
TechStewardAuthor Commented:
Thank Amit
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Server Apps

From novice to tech pro — start learning today.