SSH Authentication Failure logging into webhosted server

I'm just trying to login via SSH to my webhost. It hosted by another company, OLM. I have tried form Linux and Windows.

On Ubuntu, my command line is ssh my user@example.com -p 21055.

Where user is my primary account username.

Then I'm asked for my password. I enter my password and it's rejected.  I have tried contacting customer support many times, but they just say it works for them when they try it.

Of course I have checked the password many times. It's the same password I use for CPanel.

Any idea what else could be wrong?
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Jeff swicegoodTechnicianAsked:
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Dan CraciunIT ConsultantCommented:
Your username may not be added to the allowed list (AllowUsers) in /etc/ssh/sshd_config

You can also check if your host actually allows external SSH logins. Many hosts don't.

HTH,
Dan
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Jeff swicegoodTechnicianAuthor Commented:
They reset the password and it works now.
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