Got a weird one. We just took ownership of a brand new C554e Minolta MFP and of the 15 workstations we have in our office, TWO of them will not print to the MFP/Printer from either the MS Office 2003 suite or our TOPS application. The working 13 workstations are a combination of Windows XP/SP3, One Windows Vista and 5 are running Windows 7. For the two that are not working, these are both Windows XP/SP3.
> We use Authentication for billing our clients for printing services and therefore an account code must be entered to print.
> Can not print from any of the MS Office Products ( MS Word, Excel, Outlook 2003), and our TOPS application.
> Both problem PCs error out at the point where the pop-up is displayed and is checking the settings
=> The process errors out with "It was not possible,to verify the settings. Check if the settings are correct"
> Both problem PCs can print a Test Page from the Driver/Properties which includes entering a valid account code when prompted.
> Both can print from Notepad which includes entering a valid account code when prompted.
> Both Fail when we use the 'Verify' button on the Driver's "User Authentication/Account Track" screen.
Minolta Tech Support believes that either MS Office (Which would include TOPS) or the Windows XP OS is the problem - their suggestion was to re-image the OS and/or reinstall the MS Office and TOPS.
We saw similar symptom with some of the other PC (Windows XP and Windows 7), but 'Removing/Rebooting/Reinstalling' resolved these.
I noticed that with each PC, the CD Based Minolta installation process did not work and each PC had to be manually configured, with the exception of ONE PC, which is one of the ones that is not working - I was able to install the print driver using the CD/Automated process.
What has been done:
> Removed/Rebooted/Reinstalled five different versions of the PCL Drivers (Oldes was 2.1.0 // Latest is 4.1.1)
> Attempted installing from the original Installation CD and from downloaded driver packs.
I REALLY don't want to re-image the OS as we have some pretty old applications which will be difficult to reinstall.
Any ideas or suggestions..