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can't access exchange 2010 account via owa

Hi Experrts.
today i started the ssl certificate setup on my newly configured exchange 2010 with sp3. I was able to access mail boxes via owa . i submited the ssl cert request with namecheap.com and provided the csr code and they send me the cert to my admin email acc which is on the very same exchange. i went to login to it via owa and get a message saying "Secure Connection Failed" I believe its an ssl cert problem but i cant login to my mail to retrieve the attached cert file to fix. any suggestions?
the actual owa link is https://mail.sunrisebhc.com/owa. is there a way around this error to my mail box so i can get the cert file?
HELP

yo_bee

Do you have a vpn or another means to access your network securely and connect directly to your server to apply the recently issued very?

Since you cannot get passed the initial page you are out of luck via this easement.

vizoita

ASKER

yo_bee: I do have a vpn and rdp to the server. how do i access the email account?

Amit Kumar

Can you check if owa is working locally on server. just try on CAS server:

https://localhost/owa

or

https://mail.sunrisebhc.com/owa

it is not accessible from public network.

vizoita

ASKER

Amit Kumar: thats a negative, same result as from outside.

ASKER CERTIFIED SOLUTION

Manikandan Narayanswamy

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yo_bee

I just tried your link (BTW not the best thing to post on a forum) and I got to the login page.

What is the issue from that point?

Amit Kumar

can you check Exchange services on your server are they running?

please brief your architecture, how many mailbox, cas and HT are there?