Hello and Good Evening Everyone,
I wish to help a friend troubleshoot and resolve an issue surrounding her Dell Inspiron (Model: N4010) laptop. With respect to the concern, the screen goes black after about 2 minutes. If the touchpad mouse is glided, the screen will reappear. I am not sure if this is related or can be tied into this issue, but, there are popups which appear such as Java Auto Updater wanting to make changes, Weather Bug program, and Driver Support window indicating a critical security update is available for Driver Support. Click here to begin updating Driver Support. Of all of these popup windows, I believe the Java Update Available one is likely to be legitimate and needed. However, I am suspecting this laptop might be infected with malware which has altered the power management settings like sleep, hibernate, etc. for the monitor.
Just in case this information is needed, this Dell Inspiron laptop is running Windows 7. If more information is needed, please feel free to let me know. I look forward to reviewing any suggestions submitted in reply to my question.