Trouble Installing Kaspersky Internet Security 2016 After Upgrading to Windows 10

Tech Support
Tech Support used Ask the Experts™
on
Hello:

I have a computer which we upgraded from Windows 7 Pro to Windows 10 Pro.  We had issues with Kaspersky Internet Security, which we uninstalled and are trying to reinstall.  The install fails saying the computer may be infected.  I scanned computer with MS Safety Scanner, and Kaspersky's system scanner and the computer is clean.  All the latest updates are installed, Windows Defender was disabled, and I ran the Kaspersky removal tool.  

Any advice would be greatly appreciated.
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Systems Administrator
Commented:
The version of Kaspersky that you used on Windows 7 is not compatible with Windows 10. You will need to get the latest version from their site which is compatible.

Go to their website and click the banner at the top of the page regarding the Windows 10 upgrade.

Here is a screenshot:

Kaspersky website screenshot
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I use Symantec but I did have to upgrade to the highest version in the 12.1.6 series to work properly with Windows 10 (and the results were good).
Top Expert 2016
Commented:
KIS product requirements state:

**Some product features might work on 32-bit operating systems only
***Product functionality may be limited or partially unavailable

https://support.kaspersky.com/us/12194 Their Windows 10 update page
you should be installing using the latest update
http://www.kaspersky.com/product-updates

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial