Hello, I recently setup an IT helpdesk application on SharePoint 2013, The Helpdesk application has some boxes where a user can enter their username, another box where an IT member can enter the name of tech to whom the helpdesk request is assigned. I created workflows that automatically send emails to users who's username is listed in those boxes.
Everything worked fine for a while but recently I noticed an issue. The username includes additional characters such as
Also when I check the emails sent in Outlook I see that in the To: box instead of showing the Display Name of the user it shows some characters followed by the Display name.
71; #Display Name
I googled this and discovered that it has something to do with Claims based authentication, my question is why did it start happening by itself, it was fine a couple weeks ago. Also, how do I fix it.
I very much appreciate any help.