Office 2016/ 365 On Win7 Outlook wont open

mudcow007 used Ask the Experts™
Just updated my Office 365 install to Office2016 install went fine can open open word, excel etc however Outlook wont open

I have tried deleting my existing mail profile - no effect

uninstalling all versions of office installed on the machine, rebooting an reinstalling an it still falls over

error within the logs are

Faulting application name: OUTLOOK.EXE, version: 16.0.4229.1029, time stamp: 0x56067a59

Faulting module name: AppVIsvSubsystems32.dll, version: 5.0.10331.0, time stamp: 0x55843043

Exception code: 0xc0000005

Fault offset: 0x0008a0ac

Faulting process id: 0x1c08

Faulting application start time: 0x01d101b9811b15ed

Faulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE

Faulting module path: C:\Program Files (x86)\Microsoft Office\root\Office16\AppVIsvSubsystems32.dll

Report Id: c6a7cd6d-6dac-11e5-9551-e840f280c12c

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Ah the joys of Click2run...

Try running Outlook in safe mode (hold the CTRL key while launching it or type "Outlook /safe" in the run box). Also disable any AV or similar software.

Considering the module that is failing though, it seems like a general issue with the install. Refer to this thread for more info:


Weirdly, in the location where Office is calling the Dll, its just a shortcut!?

is that normal?

when i have tried to unreg C:\program files (x86)\MS\root\office16 etc etc it failed with make sure the dll exists

i will do it to the full file instead of the shortcut


still no difference....

does anyone know where i can redownload office 2013?

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Ive relented an upgraded Win7 to Win10 an all is now well in the world of Outlook



Upgraded OS to newer version which resolved the issue
FrankBusiness Owner

I had a similar issue and fixed this by uninstalling Mcafee anti-virus, removing Office 2016, reinstalling office 2016 & reinstalling Mcafee anti-virus.

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