We help IT Professionals succeed at work.
Get Started

Office 2016/ 365 On Win7 Outlook wont open

Last Modified: 2015-11-11
Just updated my Office 365 install to Office2016 install went fine can open open word, excel etc however Outlook wont open

I have tried deleting my existing mail profile - no effect

uninstalling all versions of office installed on the machine, rebooting an reinstalling an it still falls over

error within the logs are

Faulting application name: OUTLOOK.EXE, version: 16.0.4229.1029, time stamp: 0x56067a59

Faulting module name: AppVIsvSubsystems32.dll, version: 5.0.10331.0, time stamp: 0x55843043

Exception code: 0xc0000005

Fault offset: 0x0008a0ac

Faulting process id: 0x1c08

Faulting application start time: 0x01d101b9811b15ed

Faulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE

Faulting module path: C:\Program Files (x86)\Microsoft Office\root\Office16\AppVIsvSubsystems32.dll

Report Id: c6a7cd6d-6dac-11e5-9551-e840f280c12c

Open in new window

Watch Question
This problem has been solved!
Unlock 1 Answer and 6 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE