We have a user who somehow has managed to delete massive amounts of email from her MacMail which was connected to her Gmail account. They did not seem to be in trash and panicking the user done things like “Rebuild” from Macmail.
On the same day we contact Gmail expecting them to have some fail safe as documentation indicates all email is kept for 30 days. However, they have responded to our support request saying the email has been permanently deleted.
This has caused some distress and we can’t believe it. We offered to pay Google. We are awaiting a response but are not hopeful.
The good news for the use is that they do have a time machine backup from two days ago! This is great because we can in theory restore this to another computer, make sure that computer is not connected to the internet and then then make a backup of the mailbox with the view to restore it to Gmail.
My questions are around establishing what the safest way of achieving this is. Therefore:
1) Is it OK to take what is a backup of a recent MacBook, and restore this to our 2 year old Macmini in the office?
2) Does anyone know if there is any actual method of recovering emails from Gmail – I assume the user pressed ctrl delete to bypass moving to trash?
3) Assuming success at restore the time machine backup to another Macmini, what is a safe way to export the emails from MacMail and then import them to Gmail.
I just want to be 100% sure I do this perfect as there is no other backup so this will be the only chance to recovering the email (unless Google do confirm a method)
Thanks in advance.