Outlook2013 - Create autoreply email with incremental number in the email subject

Hi,

We have a shared mailbox that we want to dedicate to IT support for our internal users only. We would like to create an Autoreply email anytime we receive a new email on this shared mailbox and at the same time increment the number of actual open tickets and send it back in the subject of the reply email for end users ... so any end-user will know the number of open tickets we are working on actually and provide him/her with an idea on when we can get to his/her request
We would like to know how we can create this number and how we can handle calculation with it. and Also how we can manage this shared mailbox to autoreply anytime we receive a new request
thanks
venmarcesAsked:
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cwstad2Commented:
If you have a service desk ticketing system usually this takes care of such requests.

however if you dont take a look at this product named bells and whistles.

Hope these help

http://www.emailaddressmanager.com/products.html

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