Configuring multitouch support in VmWare11

I have  Windows Server 2003 Enterprise Edition launched in VMWare 11.

I wish to scroll documents like a web page, or a notepad application using a multitouch touchpad on my laptop.

Looks like I have not configured multitouch support in VMWare 11 - Windows Enterprise Edition thus I have to browse the documents using the scroll bar on the right side.

How do i configure multitouch support in VMWare11?
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JohnBusiness Consultant (Owner)Commented:
Have you got VMware Tools installed in the Guest. Also consider upgrading to VMware Workstation V12 which I think can take advantage of your monitor.
gram77Author Commented:
I am trying to update the VMWare Tools using the following menu option.
VM --> Update VMWare Tools

however i get the following error:

My laptop dosen't have a CD drive. Can i download the driver from the internet in VMWare11?
JohnBusiness Consultant (Owner)Commented:
The "Virtual CD Rom" should be an icon in the guest machine. You do not need a real CD Rom. I use VMware Workstation 12 (and 11 before that) on my ThinkPad X230 with no CD Rom.

Restart the guest machine and see if (a) a bottom bar comes up asking you to install tools, or (b) In the menu bar select VM, Install VMware Tools.

The Guest machine must be running to install tools.
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gram77Author Commented:
On the bottom right part of the screen there is an icon, on double click:
VMWare Tools service is running.

Bringing the mouse to the icon brings up:
VMWare Tools can be updated
JohnBusiness Consultant (Owner)Commented:
You should update them. Did you try accepting the prompt? That is what I do to update tools.
gram77Author Commented:
Every install of VMWare Tools ends up with an error. Screenshot already posted.

I exited the VMWare Tools icon on the bottom right tray. And not it dosen't show.

Also VMWare doesn't show the cause of the error to start the investigation.

There is also a VMWare tools folder containing the drivers etc..
C:\Program Files\VMWare\VMWare Tools
JohnBusiness Consultant (Owner)Commented:
How much stuff is installed in the Server guest?  It may be better to reinstall the guest machine and sort of the VMware Tools issue. You still may want to / need to upgrade to Workstation V12, but you want the tools issue sorted out first.
gram77Author Commented:
I tried to install a VMWare 12, 64 bit .exe.

Whereas my Windows 2003 is a 32 bit OS.

I got the following error:
JohnBusiness Consultant (Owner)Commented:
You said the Server 2003 was a guest machine ("I have  Windows Server 2003 Enterprise Edition launched in VMWare 11.")

What is your Host machine?  VMware Workstation 12, 11, 10 and back a fair way 64-bit install on a 64-bit Host can easily run 32-bit guest machines.
gram77Author Commented:
My host machine is VMWare Workstation 11 running Windows Server 2003 Enterprise Edition
Laptop Configuration:
JohnBusiness Consultant (Owner)Commented:
You must run VMware Workstation 32-bit as your Server 2003 host is 32-bit. The 64-bit version will not work.

So what is your guest machine?  Where are you trying to install Tools?
gram77Author Commented:
VMWare Workstation 12 is 64 bit for windows and linux.

I could not find VMWare Workstation 12, 34 bit version anywhere.

Guest Machine. Sorry could not understand.

My laptop has 2 operating systems. Windows 8.1 and Windows 2003 Server Edition running on VMWare 11.
JohnBusiness Consultant (Owner)Commented:
A HOST machine is the machine without VMware Workstation. VMware Workstation is not an operating system.

Turn the machine OFF. Turn it ON. What starts?  Windows 8.1 or Server 2003?
gram77Author Commented:
The host machine runs Windows 8.1.

The hardware configuration of the host machine is shown in SystemConfig.png screen shot above
JohnBusiness Consultant (Owner)Commented:
OK thanks. Your earlier comment suggested that the server was the host. Now you have clarified it, Windows 8.1 is the Host Operating System and Server 2003 is the Guest operating system.

If VMware Workstation 12 64-bit will not install, then Windows 8.1 must be the 32-bit version.
gram77Author Commented:
VMWare 12 installation failed without showing the error.

SystemConfig.png shows the host OS  Windows 8.1 is a 64 bit Operating System,  x-64 based processor .
JohnBusiness Consultant (Owner)Commented:
Try this:  Go to Programs and Features, find VMware Workstation and uninstall all of it.

Then restart the computer and try installation again.

I had VMware Workstation V11  (VMware-workstation-full-11.1.2-2780323) which installed in my Windows 8.1 64-bit machine and then VMware Workstation V12 (VMware-workstation-full-12.0.0-2985596) which uninstalled V11 and then proceeded to install properly.

VMware Workstation wants to uninstall the prior version so go to Programs and Features and uninstall the current version and restart.
JohnBusiness Consultant (Owner)Commented:
I just logged into my account to check and there is no 32-bit or 64-bit version of VMware - Just VMware Workstation for Windows or for Linux. It will do the right thing for your host machine.

Also, my install file is 307 MB which is bigger than you show farther back. Are you getting your install file from downloads? You do have to log in with a user name (email address) and password.
gram77Author Commented:
Are you sure multi touch feature is supported in VMWare 12? This is the purpose of the whole effort

Looks like many people are looking for a solution to lack of touch pad support in VMWare.
JohnBusiness Consultant (Owner)Commented:
I am not certain, but I read through the VMware documentation and it appears it might support multi touch. It definitely has better monitor support but you may first wish to check with VMware Sales and ask the question.

VMware Workstation 12 fixed a number of bugs in V11 and so is a good investment anyway, but check with Sales first.
JohnBusiness Consultant (Owner)Commented:
Also with respect to Synaptics, I have a machine running right now and the Synaptics mouse is working fine.
gram77Author Commented:
The synaptics pointing device PS/2 Port ClickPad works fine in Guest OS: Windows 2003, However the trouble is that it does not provide gesture support.

In the host machine running Windows 8.1, I can browse a lengthy document by swiping fingers up or down. This does not work in the Guest OS Windows 2003.

I am attaching the synaptics drivers of my host machine as well as the guest machine

PS: I upgraded from VMWare 11 to VMWare12. However, still the Update Tools didn't work. Neither does gesture support for synaptics
JohnBusiness Consultant (Owner)Commented:
I upgraded ... to VMWare12. However, still the Update Tools didn't work. Neither does gesture support for synaptics

Either the feature you want is not supported, or there is some issue with the guest (cannot update Tools) that may be interfering.

Try making a new guest machine (Windows 7 or something like that). Make sure the machine hardware is VMware Workstation 12. Make sure Tools are installed. Then try the gestures in the new guest machine.
gram77Author Commented:
Looks like VMWare is searching for Virtual CD Rom of the VM.
It's looking for the follwoing image: C:\Program Files (x86)\VMware\VMware Workstation\windows.iso'

vmware.log file:

2015-10-21T15:20:43.518+05:30| vmx| I125: TOOLS INSTALL entering INSERTED state.
2015-10-21T15:20:43.519+05:30| vmx| I125: CDROM: Connecting ide1:0 to 'C:\Program Files (x86)\VMware\VMware Workstation\windows.iso'. type=2 remote=0
2015-10-21T15:20:43.524+05:30| vmx| I125: DMG_Open: Not an unencrypted .dmg file (footer signature 0x00000000).
2015-10-21T15:20:43.524+05:30| vmx| I125: DMG_Close: max cached entries 8
2015-10-21T15:20:43.525+05:30| vmx| I125: CDROM: Checking initial physical media state...
2015-10-21T15:20:43.525+05:30| vmx| I125: CDROM:  initial physical CDROM state is 1 (sense)
2015-10-21T15:20:44.291+05:30| vcpu-0| I125: CDROM: switching CDROM state from 4 to 5 using error sense key.
2015-10-21T15:20:45.291+05:30| vcpu-0| I125: CDROM: switching CDROM state from 5 to 1 using error sense key.
2015-10-21T15:29:27.716+05:30| vcpu-0| I125: VMXVmdbGuest_SetToolsInstallResults received "5"
2015-10-21T15:29:27.725+05:30| vcpu-0| I125: CDROM: Disconnected cdrom: ide1:0
2015-10-21T15:29:27.736+05:30| vcpu-0| I125: TOOLS INSTALL entering ENDING state.
2015-10-21T15:29:27.753+05:30| vcpu-0| A100: ConfigDB: Setting toolsInstallManager.lastInstallError = "21004"
2015-10-21T15:29:27.754+05:30| vcpu-0| A100: ConfigDB: Setting ide1:0.deviceType = "cdrom-raw"
2015-10-21T15:29:27.754+05:30| vcpu-0| A100: ConfigDB: Setting ide1:0.fileName = "auto detect"
2015-10-21T15:29:27.754+05:30| vcpu-0| A100: ConfigDB: Setting ide1:0.startConnected = "FALSE"
2015-10-21T15:29:27.857+05:30| vcpu-0| I125: TOOLS INSTALL entering IDLE state.
2015-10-21T15:29:27.857+05:30| vcpu-0| A100: ConfigDB: Setting toolsInstallManager.updateCounter = "16"
2015-10-21T15:29:27.866+05:30| vcpu-0| A100: ConfigDB: Setting toolsInstallManager.lastInstallError = "21004"
2015-10-21T15:29:27.870+05:30| vmx| A100: ConfigDB: Setting ide1:0.fileName = "auto detect"
gram77Author Commented:
Synaptics Drivers:

Should i install - Synaptic Windows 98/ME v8.1.2 driver.

Hope it won't harm the installation. I have synaptics 8.1 dirver in the host machine.
JohnBusiness Consultant (Owner)Commented:
This is for the Server 2003 guest. You could try it. You can uninstall it if is does not work.

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