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BT Home Hub not receiving emails

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Last Modified: 2015-10-19
Hi Experts,

I am going to look at an issue this afternoon. The Issue is that the BT Home Hub WiFi does not allow any device connected to it to receive emails to a personal email domain.

I do not have details for this email domain nor have I tested anything in the environment myself so admittedly this information is a bit vague.

The user also has a windows mobile device which works fine receiving emails on other WiFi connections.

the WiFi at the user's house works fine for everything except receiving these emails.

so we have 2 PC's and 1 Phone unable to receive emails sent to this email domain.
these devices work fine on the internet
Devices receive emails fine when connected to alternative WiFi / Networks.

this suggests to me that the router is at fault, it is a BT home hub.

any suggestions welcome
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