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accepted the solution because this was how it was fixed
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accepted the solution because this was how it was fixed

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Hi Experts,<br />
<br />
I am going to look at an issue this afternoon. The Issue is that the BT Home Hub WiFi does not allow any device connected to it to receive emails to a personal email domain.<br />
<br />
I do not have details for this email domain nor have I tested anything in the environment myself so admittedly this information is a bit vague.<br />
<br />
The user also has a windows mobile device which works fine receiving emails on other WiFi connections.<br />
<br />
the WiFi at the user's house works fine for everything except receiving these emails.<br />
<br />
so we have 2 PC's and 1 Phone unable to receive emails sent to this email domain.<br />
these devices work fine on the internet<br />
Devices receive emails fine when connected to alternative WiFi / Networks.<br />
<br />
this suggests to me that the router is at fault, it is a BT home hub.<br />
<br />
any suggestions welcome
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Hi Experts,

I am going to look at an issue this afternoon. The Issue is that the BT Home Hub WiFi does not allow any device connected to it to receive emails to a personal email domain.

I do not have details for this email domain nor have I tested anything in the environment myself so admittedly this information is a bit vague.

The user also has a windows mobile device which works fine receiving emails on other WiFi connections.

the WiFi at the user's house works fine for everything except receiving these emails.

so we have 2 PC's and 1 Phone unable to receive emails sent to this email domain.
these devices work fine on the internet
Devices receive emails fine when connected to alternative WiFi / Networks.

this suggests to me that the router is at fault, it is a BT home hub.

any suggestions welcome

BT Home Hub not receiving emails

An email client, email reader or more formally mail user agent (MUA) is a computer program in the category of groupware environments used to access and manage a user's email. A web application that provides message management, composition, and reception functions may internally act as an email client; as a whole, it is commonly referred to as webmail. Likewise, email client may be referred to a piece of computer hardware or software whose primary or most visible role is to work as an email client. Email clients can also have other systems, like calendars, notes and contact managers.

Email Clients

Interactions between email servers and clients are governed by email protocols. The three most common email protocols are POP, IMAP and MAPI. Most email software operates under one of these (and many products support more than one).  The correct protocol must be selected, and correctly configured, if you want your email account to work.

Email Protocols

Home security includes the hardware and software in place to monitor and protect property, and personal security practices. The hardware can include the doors, locks, alarm systems, lighting, motion detectors, and cameras systems; the software can include applications connected to smart systems in your home or business or electronic surveillance systems provided by vendors. Personal security practices would be ensuring doors are locked, alarms activated, windows closed and many other routine tasks which act to prevent misfortunes.

Home Security

The term broadband commonly refers to high-speed Internet access that is always on and faster than the traditional dial-up access. Broadband includes several high-speed transmission technologies such as digital subscriber line (DSL), cable, fiber optics, wireless (for which there is a separate topic), satellite and broadband over powerlines (BPL).

Broadband

A router is a networking device that forwards data packets between computer networks. Routers perform the "traffic directing" functions on the Internet. The most familiar type of routers are home and small office cable or DSL routers that simply pass data, such as web pages, email, IM, and videos between computers and the Internet. More sophisticated routers, such as enterprise routers, connect large business or ISP networks up to the powerful core routers that forward data at high speed along the optical fiber lines of the Internet backbone. Though routers are typically dedicated hardware devices, use of software-based routers has grown increasingly common.