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Office365 folders not populated in Outlook

We migrated to office365 and in the process we imported PST files from the old Outlook into the new Outlook 2013 locally. These contained multiple subfolders. In some cases the sub folders are showing email counts but do not show anything in the folder itself.

I have tried to look at the IMAP settings for some of the folders but the IMAP settings button does not open anything.

If I look online the folders have emails in them. If I create a new folder and copy some of the emails into the new folder it works fine. Is there a server side setting to force all the emails and folders to download? Is there anything in the client I can check?

I have tried to drop the profile and recreate it but that did not seem to help.

I have looked at some of the posts online and they do not help. I have found some references to KB's but they do not apply to these installations.
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Vasil Michev (MVP)

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Matthew Cioffi

ASKER

So far so good.

What about on a phone? Do you have any idea about that? On an Android with Lollipop it is not showing some of the same folders.

Some new folders are not showing up as well.

If this should be a separate question just let me know.

Vasil Michev (MVP)

Try to reconfigure the profile, those changes are done on the mailbox level so every client should see the same.

Matthew Cioffi

ASKER

Awesome. That was it in most of the cases.