Windows 10 Remote Desktop Connection

Hello all,
I do not know if this is possible.
I have a client that has a Windows 10 PC that is running some phone software on it.
We can get to it via Remote Desktop Connection from the outside world.
There is only one user id on the PC and it is NOT part of the Active Directory/domain of the internal network.
Here is the question:  
When someone remotely connects to the PC through RDP the PC instantly logs off the user that was on the computer and all we see on the screen is the logon screen (though the remote user sees the desktop).  Is there any way to not have the computer log off the user and to see on the screen exactly what the remote user is seeing?
If not what freebie software out there allows this?
Thanks,
Kelly W.
LVL 6
K_WilkeAsked:
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Prashant ShrivastavaConsultantCommented:
you can install "team viewer" and use it from anywhere. configure a password and you are done.
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McKnifeCommented:
Teamviewer is not free for commercial use.
You could use UltraVNC which it quite similar or the built-in remote assistance which is a close relative to remote desktop. It will allow firewall-config-free access as long as your environment supports "easy connect".
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K_WilkeAuthor Commented:
This is what I was looking for.  
Thank you much.
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