slow accessing e-mail within outlook 2007

We have a single windows 2011 small business server, running exchange, and 5 clients running windows v7, 64 bit pro with Outlook 2007.

We find that when we access any of our items or folders within outlook, we get the revolving icon, and it can take between 2 to 3 minutes to open. Every now an then it seems to work fine, but generally it takes several minutes to display the required data.

We are also running AVG and Malwarebytes on eac workstation.

Restarting the server and the clients does not help.

Can anyone advise how we go about troubleshooting and resolving this very frustrating issue??

Many thanks
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Chris HInfrastructure ManagerCommented:
If you install outlook on the SBS server, how is the outlook performance?  

This can help point a finger at slow database or slow network/workstations.
nigelbeatsonAuthor Commented:
I am reluctant to install any office products on our server. Are you sure that will be OK??
Chris HInfrastructure ManagerCommented:

Since exchange 2007, it's been safe.  Office is pretty tried in true.  However, I can appreciate your skepticism.
Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Larry Struckmeyer MVPCommented:
Can you confirm that the IP of the SBS server is the ONLY one listed anywhere in the network for "dns server".  Check with ipconfig /all in a cmd prompt.

Is any other network resource slow?  File access, print, quickbooks perhaps?
nigelbeatsonAuthor Commented:
I will check the DNS, but other resources all seem to work fine.

Have you started outlook in safe mode?
From run prompt: outlook.exe /safe
That will disable all add-in's.  See how long it takes to load.  If it pops up instantly, you have a definite problem with an add-in.  I've seen itunes plugin bork more outlook 2007 versions than anything else.
Chris HInfrastructure ManagerCommented:
Any word on the local installation of outlook?  How's performance when accessed directly on the server?

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
nigelbeatsonAuthor Commented:
sorry for the delay in updating. the site in question is 1/2 an hours drive away, and I am trying to get there. will keep you posted with feedback once visited.

many thanks
nigelbeatsonAuthor Commented:
When running in safe mode, it did speed up slightly, enough for me to investigate the structure of the mailbox.

I found that there were thousands of e-mails in folders and subfolders which when syncing caused the delay in response. As soon as I moved most of them to a local archive folder, the whole thing came back to life.

Many thanks to all.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Storage Software

From novice to tech pro — start learning today.