why cant PA see manager's calendar items

Set up:
HP Proliant ML350 G6 24 GB RAM installed
Microsoft SBS2011
MS Exchange 21010 SP3 v

Lenovo Think Centre Edge 71 4GB RAM installed
Windows 7 Pro SP1
MS Office 2010 full updated
PC was full updated last week

User A is PA for the company and has full access permissions set for every mailbox in the org
additionally is set as an Author on the calendar folder of user B

User A can see 19 mailboxes in the folder list in Outlook and can see Calendar items for other users but cannot see calendar items for user B. user A can see user B's inbox and emails therein

however when user A logs on to OWA she can open other users folder and can then navigate to user B Calendar folder and see items as expected

any pointers on where to look with this?


laurence childsDirectorAsked:
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Amit KumarCommented:
Issue is with OUtlook cache. do one thing set Outlook in Online mode then check.
KoenChange and Transition ManagerCommented:
try resetting the rights to B using OWA instead of outlook.
laurence childsDirectorAuthor Commented:
thank you

Outlook was not using caching mode

however outlook was specifically connected to one of the other mailboxes that user A has full access to

removed the specific connection and now we can see the calendar items for user B

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I have recommended this question be closed as follows:

Accept: laurence childs (https:#a41041977)

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