why running security scan taking longer than usual when we open an attachement in IE on Windows 7

Hi All ,

in the last 2 weeks when we try to open any attachment in internet explore version 9,10 or 11 after user click on Open in activeX the file stuck on running security scan for 2 mins .

we are part of domain most users running windows 7 with Windows server 2008 R2

could you please guide me through the step to trouble shoot the above issue .

if you need more details please let me know and happy to provide .

Thank you in advance
RabihhajIT HelpDeskAsked:
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MereteCommented:
Could you explain how you are getting attachments in Internet Explorer.
This a browser?
I also do not understand what you mean by> Open in activeX
Are you using an email client in a browser?
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RabihhajIT HelpDeskAuthor Commented:
Hi Merete ,

I usually log into HEAT system where we receive all the IT requests from the users .

as soon i open the attachment from HEAT pop out  box where it say Open or save at the bottom of internet Explore . as soon i click on open or save it come out with running security scan and that where it take more than min to open an email in HEAT system .

also effecting any PDF or Excel file where we tried to open in JDE system in IE Version 9,10,11

we are using outlook client , all mailboxes are on Office365

I hope i try to explain more

Thanks
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MereteCommented:
Thankyou Rabihhaj
Have you tested with Chrome I find Chrome safer than any microsoft products. It is similar to IE and does not use Active X
Are you using windows? and which version?
I would recommend to you to run a system file checker SFC
As suggested by Microsoft for this problem
Running Security Scan message Never Finishes and stays on Internet Explorer 11
http://answers.microsoft.com/en-us/ie/forum/ie11-windows_7/running-security-scan-message-never-finishes-and/04e50e30-ef26-4ff5-858e-29eb263fb680?auth=1

I am not familiar with a Heat Software
According to wiki
HEAT is a commercial help desk issue management software suite produced by FrontRange Solutions. According to FrontRange staff, HEAT stands for Helpdesk Expert Automation Tool.
https://en.wikipedia.org/wiki/HEAT_(software)
Client Management
https://heatsoftware.com/platform/unified-endpoint-management/endpoint-management/client-management/
Heat guide
http://www.prior-analytics.com/documents/heat-9-5/HEAT_User_Guide.pdf
However if you cant customise auto save in your heat software client  preferences then have a look in IE settings
Here you can change the settings to prompt to auto save
Remove Internet Explorer Open or Save Popup
http://jwcooney.com/2014/03/31/remove-internet-explorer-open-or-save-popup/
Enable active X
Open Internet Explorer.
Click the Tools menu, and then click Internet Options.
On the Security tab, click the Custom level button.
Scroll down the Security Settings list until you see ActiveX controls and plug-ins.
For Automatic prompting for ActiveX controls, click Enable.
Scroll down to Download signed ActiveX controls and click Enable or Prompt.
Scroll down to Run ActiveX controls and plug-ins and click Enable or Prompt.
Scroll down to Script ActiveX controls marked safe for scripting and click Enable or Prompt.
Click OK, and then click OK again.

As for virus scanning which is recommended   this setting must be either in your ISP settings for emails or your AV and have a set or protocols that scans a lot more than just the attachments?
Your thoughts.
Regards Merete
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