Problem with Shortcut

I recently had a lot of repair work done on my computer, including a re-image of the hard drive. The computer was accessed remotely for the repairs. Now I have two problems.

The repair company's login screen keeps reappearing on my desktop, no matter if I x it out at the top right of the screen or right click on the task bar and click close.

I have numerous internet shortcuts on the desktop. When I double-click on one, the internet does not open and a dialogue box appears that says "Unable to open this internet shortcut.  The protocol 'http' does not have a registered program."

I JUST discovered my snipping tool doesn't open either.   Aaaarghh!
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Andy SCommented:
for your two/three? problems, I'd do one thing.. call them back, they didn't finish the job to an adequate standard! and PS you shouldnt be paying extra for them to fix their oversights and mistakes.

the problems sound like they have:
1). Installed a service (program) which is running and will automatically re-start. they can disable or uninstall that for you

2). You need to select a default internet browser, usually internet explorer is the default on a freshly imaged PC.

Open Internet Explorer by clicking the Internet Explorer icon on the taskbar.
Click the Tools button , and then click Internet options.
Click the Programs tab, and then click Make default.
Click OK, and then close Internet Explorer.

3). what error do you get when trying to open it?
PeterAuthor Commented:
Thanks Andy for the quick response. IE is already the default browser (I double-checked); problem still occurs. I'm gonna call the repair company tomorrow.

(but if anyone else has other comments/aid to provide, please do.)
David Johnson, CD, MVPOwnerCommented:
I came across a computer that was prompting to call a 1888 number to repair their computer.. and the only solution was to flatten the computer and reinstall from scratch.

How did you contact this company?  did they call you? from an email? The odds are that you contracted with a malware company. Have you checked with the BBB re: this company and if they have a website what is it?

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Internet Protocols

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