New emails automatically move to Deleted Items

Hello everyone,
i have a problem with one user in organization.
 Mail from different sender  move to deleted items , its happen just to one user.
 I try to google it, but all the solution dont help me.
I need some help.

server: exchange 2010
user : office (outlook) 2010
Idan DavidSystem AdministratorAsked:
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Scott CSenior EngineerCommented:
They most likely have a rule in place.  Check the rules and look for one or more that is moving the messages to the deleted items.

Also look on any mobile devices they have for rules that do the same thing.  I've seen it before where they have set up rules on devices and this will do the same thing.

If you don't find anything, delete the user's Outlook profile and recreate it.  I've also seen it before where a rule was set up in the past, deleted but for some reason still hangs around in the profile.

One other thing that could be doing this, but it is not as likely is a transport rule.  Check those as well for anything the looks out of place.
MurfurFull Stack DeveloperCommented:
Is it only moving mail received from a specific user or any external sender?

Obvious, I know, but have you checked the user's own rules settings?
Please run the below command in EMS to get the rules of affected user:

Get-InboxRule -Mailbox ABCD | fl

and share the results.
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Will SzymkowskiSenior Solution ArchitectCommented:
As it has already been stated it is most likely a rule which is deleting the message upon hitting the mailbox.

If you check the Rules and there is nothing present I would suggest using MFCMAPI to check for "ghost rules" (rules that have been deleted but are still performing the actions).

MFCMAPI will allow you to check if there are any rules that were previously delete that were not removed properly.

MFCMAPI Download :


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Idan DavidSystem AdministratorAuthor Commented:
I've requested that this question be deleted for the following reason:

Problem Solved
Will SzymkowskiSenior Solution ArchitectCommented:
"Problem Solved"? Can you be a little more specific? Also did any of the suggestions help to get to a solution?

Idan DavidSystem AdministratorAuthor Commented:
I've requested that this question be deleted for the following reason:

Accept as Solution
Idan DavidSystem AdministratorAuthor Commented:
Good Soulutions
Idan DavidSystem AdministratorAuthor Commented:
Delete unnecessary rules, problem solved
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