Hi - I setup a school a couple of months ago with Rackspace email using IMAP, and I feel like its been nothing but trouble since. For some reason, repeatedly, users have issues where if I go into the IMAP folders (using Outlook 2013) and unsubscribe to the junk email folder, it seems to reset itself, and a few days later will show as a "subscribed" folder and start syncing with the junk email folder in webmail. I'm aware that the "junk email" folder cant be deleted from outlook 2013, but I'm able to delete it from webmail. Then, I'll login to Rackspace webmail, DELETE the junk email folder, make sure that Outlook is NOT syncing/subscribed to the junk email folder. Things will be ok for several days, and then I'll get complaints again that the junk email folder in Outlook is going crazy by showing anywhere from 1 to 700 junk emails and it constantly fluctuates up and down. Then I'll check to see if the junk email folder shows as subscribed, and it DOES, as well as logging into webmail and seeing the junk email folder has recreated itself again! I have no idea why this keeps happening, but any suggestions would be appreciated!